The Aeroméxico at Presidente Juscelino Kubitschek International Airport operates from Terminal 4, offering travelers a modern, well-equipped gateway for international departures and arrivals. As one of BSB’s most modern and spacious terminals, Terminal 4 provides Aeromexico travelers with streamlined check-in counters, self-service kiosks, and fast security procedures to ensure a hassle-free start to their journey. Aeromexico BSB Terminal delivers a reliable, comfortable, and well-organized airport experience, combining top-tier airport facilities with the airline’s commitment to exceptional service.

Inside the Terminal 4, passengers can enjoy a wide range of amenities including duty-free shops, diverse dining options, premium lounges, free Wi-Fi, charging stations, and comfortable seating areas designed for both relaxation and productivity.
Table of Contents
What is the Aeromexico BSB Terminal Address?
The address for Aeromexico BSB Terminal is:
Lago Sul, Federal District, Brazil
Presidente Juscelino Kubitschek International Airport (BSB) Map
View All: Aeromexico Terminal
How to Contact Aeromexico Terminal in BSB?
Below we provide the dedicated customer service number to handle a wide range of queries, including flight schedules, baggage services, and special assistance requests.
| Airport Name | Presidente Juscelino Kubitschek International Airport |
| Presidente Juscelino Kubitschek International Airport Address | Lago Sul, Federal District, Brazil |
| Presidente Juscelino Kubitschek International Airport Phone Number | +1-877-777-6741 / 55 61 3364-9000 |
| Aeromexico Contact Number | 800-237-6639 |
| Presidente Juscelino Kubitschek International Airport Code | BSB |
| Aeromexico Ticket Counter Hours | 24/7 |
| Type | International |
| Aeromexico BSB Terminal | Terminal 4 |
| Aeromexico Official Website | https://www.aeromexico.com/ |
| Official YouTube | https://www.youtube.com/user/AeromexicoTV |
| Official Twitter | https://x.com/aeromexico |
| Official Instagram | https://www.instagram.com/aeromexico/ |
Departures Details of Terminal for Aeromexico BSB Terminal
Passengers departing on Aeromexico flights from the Aeromexico BSB Terminal 4 can expect a seamless and efficient pre-flight experience. The departures area features modern check-in counters, self-service kiosks, and dedicated staff ready to assist with boarding passes, baggage drop-off, and travel inquiries. Security checkpoints at Terminal 4 are well-organized, helping reduce wait times and ensuring travelers reach their gates comfortably. Before boarding, passengers can enjoy a variety of amenities including duty-free shops, cafés, restaurants, premium lounges.
Arrivals Details of Terminal for Aeromexico BSB Terminal
Arriving passengers at the Aeromexico BSB Terminal will be welcomed at Terminal 4, where the arrivals process is designed for speed, comfort, and efficiency. Travelers benefit from streamlined immigration and customs services, followed by well-organized access to baggage claim areas. Upon exiting, passengers can take advantage of a wide range of ground transportation options, including taxis, rideshares, airport shuttles and the AirTrain for easy connections throughout Brasilia.
Facilities and Services Available at Presidente Juscelino Kubitschek International Airport for Aeromexico
The Aeromexico BSB Terminal, located in Terminal 4 at Presidente Juscelino Kubitschek International Airport, offers passengers a wide range of modern facilities and services to ensure a smooth, comfortable, and enjoyable travel experience.
| Check-in Services | Information Desk |
| Dining and Shopping | BSB Airport Special Assistance |
| BSB Airport Ground Transport Access | Check-In & Security at BSB |
| BSB Airport Lounges | Transport Links at BSB |
| Currency Exchange at BSB | Medical Assistance |
| Wi-Fi Access | Flight Information Displays at BSB |
| BSB Airport Lost & Found Services | Baggage Services |
Queries Handled by Aeromexico Presidente Juscelino Kubitschek International Airport
At the Aeromexico Presidente Juscelino Kubitschek International Airport Terminal, located in Terminal 4, passengers can receive assistance for a wide range of travel-related queries to ensure a smooth and stress-free journey.
Baggage Policies & Lost/Delayed Luggage Claims at BSB Airport

Passengers traveling through the Aeromexico BSB Terminal 4 can rely on well-organized baggage services designed to make their journey smooth and worry-free. Aeromexico provides clear baggage allowance guidelines for both checked and carry-on luggage, ensuring travelers can prepare in advance. In case of lost, delayed, or damaged baggage, dedicated service counters are available at BSB Airport to help passengers file claims, track their bags, and receive timely updates.
Aeromexico Flight Status & Schedule Updates at BSB Terminal

The Aeromexico BSB Terminal offers multiple resources to help travelers stay informed about their flight status and schedule updates. Terminal 4 provides digital flight information displays, announcement systems, and customer service desks to keep passengers updated on gate assignments, delays, cancellations, or schedule changes. Aeromexico’s online platforms and the BSB Airport website also offer real-time tracking for added convenience.
Special Assistance for Aeromexico Travelers at BSB Terminal

At the Aeromexico BSB Terminal, special assistance services are available to ensure every traveler enjoys a safe and comfortable airport experience. Passengers with reduced mobility, elderly travelers, unaccompanied minors, and those requiring medical or language assistance can request personalized support. Services include wheelchair assistance, priority check-in, escorting through security, and help during boarding and arrival procedures.
Ticket Cancellation and Booking Policies at BSB Terminal
Travelers using the Aeromexico BSB Terminal can manage ticket cancellations, bookings, and modifications with ease. Aeromexico’s customer service team at Terminal 4 assists passengers with flight changes, cancellations, refund requests, and fare policy explanations. Whether modifying travel dates, upgrading seats, or resolving booking issues, representatives provide clear guidance based on ticket type and airline policies.
Conclusion
The Aeromexico BSB Terminal at Presidente Juscelino Kubitschek International Airport Terminal 4 provides a seamless, modern, and passenger-focused travel experience for both international arrivals and departures. With efficient check-in services, organized security procedures, and a wide selection of amenities—including dining, shopping, lounges, and Wi-Fi—Aeromexico ensures that every stage of the journey is comfortable and convenient. Travelers benefit from clear flight status updates, dedicated baggage assistance, and reliable customer support for bookings, cancellations, and special service needs.
FAQs on Aeromexico BSB Terminal – Presidente Juscelino Kubitschek International Airport
Which terminal does Aeromexico use at BSB Airport?
What is the Aeromexico BSB Terminal address?
How early should I arrive for an Aeromexico flight from BSB?
What ground transportation options are available from Terminal 4?
Does Aeromexico allow pets at BSB Airport?
What phone number should I use for assistance at Aeromexico BSB Airport Terminal?
at BSB general helpline 55 61 3364-9000.
Is there parking near Aeromexico Terminal at BSB?
Aeromexico Other Locations

+1-877-777-6741