As one of the leading low-cost carriers in the Middle East, Air Arabia operates from Terminal 1, where passengers can enjoy smooth check-in processes, efficient security procedures, and comfortable amenities. Air Arabia CTG Terminal at Rafael Núñez International Airport (CTG) provides travelers with an exceptional experience, offering modern facilities and convenient access to destinations across the globe. With Air Arabia’s expanding network of routes connecting Cartagena to various destinations in the Middle East, North Africa, and beyond, the airline has become a popular choice for both business and leisure travelers. The terminal features a range of services to enhance the travel experience, including free Wi-Fi, dining options, and duty-free shopping.

Air Arabia CTG Terminal offers a welcoming and efficient airport experience designed for travelers seeking value and comfort. For anyone traveling with Air Arabia, Terminal 1 at CTG is the perfect gateway to the world, with all the amenities and services needed for a smooth and enjoyable journey.
Table of Contents
What is the Air Arabia CTG Terminal Address?
Air Arabia operates from Terminal 1 at Rafael Núñez International Airport (CTG). Here’s the address:
Crespo, Cartagena, Bolívar, Colombia
Rafael Núñez International Airport (CTG) Map
View All: Air Arabia Terminal
How to Contact Air Arabia Terminal in CTG?
We provide a contact information in a table form for reaching out to Air Arabia at Rafael Núñez International Airport, complete with their designated terminal.
| Rafael Núñez International Airport Phone Number | +1-877-777-6741 / 57 5 6932828 |
| Rafael Núñez International Airport Address | Crespo, Cartagena, Bolívar, Colombia |
| Rafael Núñez International Airport | Airport Name |
| Air Arabia Contact Number | +971 600 508001 |
| Rafael Núñez International Airport Code | CTG |
| Air Arabia Ticket Counter Hours | 24/7 |
| Airport Type | International |
| Air Arabia CTG Terminal | Terminal 1 |
| Air Arabia Official Website | https://www.airarabia.com/en |
| Official YouTube | https://www.youtube.com/@AirArabiaGroup |
| Official Twitter | https://x.com/airarabiagroup |
| Official Facebook | https://www.facebook.com/airarabiagroup |
| Official Instagram | https://www.instagram.com/airarabiagroup/ |
Departures Details of Terminal for Air Arabia Travelers at CTG Airport
Air Arabia Rafael Núñez International Airport Terminal departures operate from Terminal 1 at Rafael Núñez International Airport, offering passengers a smooth and organized departure experience. Travelers flying with Air Arabia are advised to arrive at the terminal at least three hours before their international flight to allow sufficient time for check-in, baggage drop, and security screening. Terminal 1 features dedicated airline counters, self-service kiosks (when available), and helpful airport staff to assist passengers throughout the process.
Arrivals Details of Terminal for Air Arabia Travelers at CTG Airport
Upon arrival, Air Arabia passengers land at Terminal 1 of CTG Airport, where international arrivals are handled efficiently. The Air Arabia CTG Terminal provides organized immigration counters, baggage claim areas, and customs facilities designed to manage international travelers comfortably. After collecting luggage, passengers can access ground transportation options such as taxis, ride-sharing services, airport shuttles, and public transit for easy connectivity to Cartagena and surrounding areas.
Air Arabia Shopping and Dining options at CTG Terminal
Shopping and dining at CTG Terminal offer travelers a diverse and enjoyable airport experience, with Terminal 1 featuring a wide selection of retail stores and food outlets. Passengers can explore duty-free shops offering perfumes, cosmetics, electronics, and travel essentials, along with branded retail stores for fashion and souvenirs. Dining options range from quick-service cafés to full-service restaurants serving international and local cuisine, catering to different tastes and dietary preferences.
Air Arabia Premium Lounges at CTG Terminal
Premium lounges at CTG Terminal provide a comfortable and relaxing environment for travelers seeking added convenience before their flight. Terminal 1 hosts several well-appointed lounges that offer amenities such as comfortable seating, complimentary food and beverages, high-speed Wi-Fi, charging stations, and quiet spaces for work or relaxation. Access to premium lounges may be available through airline membership programs, business or first-class tickets, or paid entry options.
Facilities and Services Available at Rafael Núñez International Airport for Air Arabia
Facilities and services available at Rafael Núñez International Airport for Air Arabia passengers are designed to ensure a smooth, comfortable, and convenient travel experience.
| CTG Airport Lost & Found Services | Baggage Services |
| CTG Children’s Facilities | CTG Luggage Storage |
| Wi-Fi Access | Flight Information Displays at CTG |
| Medical Assistance | Information Desk at CTG |
| Dining and Shopping | CTG Airport Special Assistance |
| CTG Airport Ground Transport Access | Check-In & Security at CTG |
| CTG Airport Lounges | Transport Links at CTG |
Queries Handled by Air Arabia Rafael Núñez International Airport
Queries handled by Air Arabia at Rafael Núñez International Airport are efficiently managed at the Air Arabia Rafael Núñez International Airport Terminal 1 to support passengers throughout their travel journey. Travelers can seek assistance with flight bookings, ticket modifications, check-in procedures, baggage allowance, excess baggage fees, and special service requests.
Air Arabia Flight Status & Schedule Updates at CTG Terminal

Air Arabia flight status and schedule updates at CTG Terminal are easily accessible for passengers traveling through Terminal 1 at Rafael Núñez International Airport. Travelers can stay informed about departure times, arrival schedules, gate assignments, and any delays through airport flight information display screens and official airline communication channels. The Air Arabia CTG Terminal staff also assist passengers with real-time updates, rebooking options, and schedule changes when necessary.
Air Arabia Baggage Policies & Lost/Delayed Luggage Claims at CTG Airport

Baggage policies for Air Arabia at CTG Airport are handled at the Air Arabia CTG Terminal, where passengers can get clear information regarding checked baggage allowances, cabin baggage limits, and excess baggage fees. In case of lost or delayed luggage, travelers should immediately report the issue at the airline’s baggage service desk in Terminal 1. Air Arabia staff assist with filing claims, tracking baggage status, and providing updates until the luggage is recovered or resolved, ensuring passenger concerns are handled efficiently.
Air Arabia Special Assistance at CTG International Airport
Air Arabia special assistance at CTG International Airport is available to support passengers with specific needs, including travelers with reduced mobility, elderly passengers, unaccompanied minors, and those requiring medical or accessibility assistance. At the Air Arabia Rafael Núñez International Airport Terminal, dedicated staff coordinate wheelchair services, priority boarding, and other personalized support upon request.
Air Arabia Check-in Process at CTG Terminal

The check-in process for Air Arabia at CTG Terminal 1 is simple and efficient. Passengers are advised to arrive at least three hours before international departures to complete check-in, document verification, and baggage drop. Dedicated counters and self-service kiosks make boarding pass issuance and luggage check convenient. After check-in, travelers proceed through security and immigration before boarding, with Terminal 1 offering amenities like lounges, dining, and shopping to enhance the Air Arabia CTG Terminal experience.
Conclusion
The Air Arabia CTG Terminal at Rafael Núñez International Airport offers a seamless and comfortable travel experience for passengers flying with the airline. From efficient check-in procedures and timely flight status updates to comprehensive baggage services and special assistance for travelers with unique needs, Terminal 1 is fully equipped to handle every aspect of a journey. Passengers can also enjoy a variety of shopping and dining options, access to premium lounges, and modern facilities and services such as Wi-Fi, information desks, and ground transport connectivity.
FAQs on Air Arabia CTG Terminal – Rafael Núñez International Airport
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What ground transportation options are available from CTG Terminal?
Air Arabia Other Locations

+1-877-777-6741