As one of the leading low-cost carriers in the Middle East, Air Arabia operates from Terminal 1, where passengers can enjoy smooth check-in processes, efficient security procedures, and comfortable amenities. Air Arabia PUJ Terminal at Punta Cana International Airport (PUJ) provides travelers with an exceptional experience, offering modern facilities and convenient access to destinations across the globe. With Air Arabia’s expanding network of routes connecting Punta Cana to various destinations in the Middle East, North Africa, and beyond, the airline has become a popular choice for both business and leisure travelers. The terminal features a range of services to enhance the travel experience, including free Wi-Fi, dining options, and duty-free shopping.

Air Arabia PUJ Terminal offers a welcoming and efficient airport experience designed for travelers seeking value and comfort. For anyone traveling with Air Arabia, Terminal 1 at PUJ is the perfect gateway to the world, with all the amenities and services needed for a smooth and enjoyable journey.
Table of Contents
What is the Air Arabia PUJ Terminal Address?
Air Arabia operates from Terminal 1 at Punta Cana International Airport (PUJ). Here’s the address:
Carretera Higuey, 23000 Punta Cana, La Altagracia, Dominican Republic
Punta Cana International Airport (PUJ) Map
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How to Contact Air Arabia Terminal in PUJ?
We provide a contact information in a table form for reaching out to Air Arabia at Punta Cana International Airport, complete with their designated terminal.
| Punta Cana International Airport Phone Number | +1-877-777-6741 / 1 809-959-2376 |
| Punta Cana International Airport Address | Carretera Higuey, 23000 Punta Cana, La Altagracia, Dominican Republic |
| Punta Cana International Airport | Airport Name |
| Air Arabia Contact Number | +971 600 508001 |
| Punta Cana International Airport Code | PUJ |
| Air Arabia Ticket Counter Hours | 24/7 |
| Airport Type | International |
| Air Arabia PUJ Terminal | Terminal 1 |
| Air Arabia Official Website | https://www.airarabia.com/en |
| Official YouTube | https://www.youtube.com/@AirArabiaGroup |
| Official Twitter | https://x.com/airarabiagroup |
| Official Facebook | https://www.facebook.com/airarabiagroup |
| Official Instagram | https://www.instagram.com/airarabiagroup/ |
Departures Details of Terminal for Air Arabia Travelers at PUJ Airport
Air Arabia Punta Cana International Airport Terminal departures operate from Terminal 1 at Punta Cana International Airport, offering passengers a smooth and organized departure experience. Travelers flying with Air Arabia are advised to arrive at the terminal at least three hours before their international flight to allow sufficient time for check-in, baggage drop, and security screening. Terminal 1 features dedicated airline counters, self-service kiosks (when available), and helpful airport staff to assist passengers throughout the process.
Arrivals Details of Terminal for Air Arabia Travelers at PUJ Airport
Upon arrival, Air Arabia passengers land at Terminal 1 of PUJ Airport, where international arrivals are handled efficiently. The Air Arabia PUJ Terminal provides organized immigration counters, baggage claim areas, and customs facilities designed to manage international travelers comfortably. After collecting luggage, passengers can access ground transportation options such as taxis, ride-sharing services, airport shuttles, and public transit for easy connectivity to Punta Cana and surrounding areas.
Air Arabia Shopping and Dining options at PUJ Terminal
Shopping and dining at PUJ Terminal offer travelers a diverse and enjoyable airport experience, with Terminal 1 featuring a wide selection of retail stores and food outlets. Passengers can explore duty-free shops offering perfumes, cosmetics, electronics, and travel essentials, along with branded retail stores for fashion and souvenirs. Dining options range from quick-service cafés to full-service restaurants serving international and local cuisine, catering to different tastes and dietary preferences.
Air Arabia Premium Lounges at PUJ Terminal
Premium lounges at PUJ Terminal provide a comfortable and relaxing environment for travelers seeking added convenience before their flight. Terminal 1 hosts several well-appointed lounges that offer amenities such as comfortable seating, complimentary food and beverages, high-speed Wi-Fi, charging stations, and quiet spaces for work or relaxation. Access to premium lounges may be available through airline membership programs, business or first-class tickets, or paid entry options.
Facilities and Services Available at Punta Cana International Airport for Air Arabia
Facilities and services available at Punta Cana International Airport for Air Arabia passengers are designed to ensure a smooth, comfortable, and convenient travel experience.
| PUJ Airport Lost & Found Services | Baggage Services |
| PUJ Children’s Facilities | PUJ Luggage Storage |
| Wi-Fi Access | Flight Information Displays at PUJ |
| Medical Assistance | Information Desk at PUJ |
| Dining and Shopping | PUJ Airport Special Assistance |
| PUJ Airport Ground Transport Access | Check-In & Security at PUJ |
| PUJ Airport Lounges | Transport Links at PUJ |
Queries Handled by Air Arabia Punta Cana International Airport
Queries handled by Air Arabia at Punta Cana International Airport are efficiently managed at the Air Arabia Punta Cana International Airport Terminal 1 to support passengers throughout their travel journey. Travelers can seek assistance with flight bookings, ticket modifications, check-in procedures, baggage allowance, excess baggage fees, and special service requests.
Air Arabia Flight Status & Schedule Updates at PUJ Terminal

Air Arabia flight status and schedule updates at PUJ Terminal are easily accessible for passengers traveling through Terminal 1 at Punta Cana International Airport. Travelers can stay informed about departure times, arrival schedules, gate assignments, and any delays through airport flight information display screens and official airline communication channels. The Air Arabia PUJ Terminal staff also assist passengers with real-time updates, rebooking options, and schedule changes when necessary.
Air Arabia Baggage Policies & Lost/Delayed Luggage Claims at PUJ Airport

Baggage policies for Air Arabia at PUJ Airport are handled at the Air Arabia PUJ Terminal, where passengers can get clear information regarding checked baggage allowances, cabin baggage limits, and excess baggage fees. In case of lost or delayed luggage, travelers should immediately report the issue at the airline’s baggage service desk in Terminal 1. Air Arabia staff assist with filing claims, tracking baggage status, and providing updates until the luggage is recovered or resolved, ensuring passenger concerns are handled efficiently.
Air Arabia Special Assistance at PUJ International Airport
Air Arabia special assistance at PUJ International Airport is available to support passengers with specific needs, including travelers with reduced mobility, elderly passengers, unaccompanied minors, and those requiring medical or accessibility assistance. At the Air Arabia Punta Cana International Airport Terminal, dedicated staff coordinate wheelchair services, priority boarding, and other personalized support upon request.
Air Arabia Check-in Process at PUJ Terminal

The check-in process for Air Arabia at PUJ Terminal 1 is simple and efficient. Passengers are advised to arrive at least three hours before international departures to complete check-in, document verification, and baggage drop. Dedicated counters and self-service kiosks make boarding pass issuance and luggage check convenient. After check-in, travelers proceed through security and immigration before boarding, with Terminal 1 offering amenities like lounges, dining, and shopping to enhance the Air Arabia PUJ Terminal experience.
Conclusion
The Air Arabia PUJ Terminal at Punta Cana International Airport offers a seamless and comfortable travel experience for passengers flying with the airline. From efficient check-in procedures and timely flight status updates to comprehensive baggage services and special assistance for travelers with unique needs, Terminal 1 is fully equipped to handle every aspect of a journey. Passengers can also enjoy a variety of shopping and dining options, access to premium lounges, and modern facilities and services such as Wi-Fi, information desks, and ground transport connectivity.
FAQs on Air Arabia PUJ Terminal – Punta Cana International Airport
What terminal does Air Arabia operate from at PUJ Airport?
What is the Air Arabia PUJ Terminal address?
What are the check-in timings for Air Arabia at PUJ Terminal?
How can I contact Air Arabia at PUJ Airport?
What facilities are available at the Air Arabia PUJ Terminal?
What should I do if my baggage is lost or delayed?
Does Air Arabia provide special assistance at PUJ Terminal?
What ground transportation options are available from PUJ Terminal?
Air Arabia Other Locations

+1-877-777-6741