The Air Senegal PDL Terminal – João Paulo II Airport is the main departure and arrival point for passengers traveling between New York and Senegal, operating from Terminal 1, a modern international terminal equipped to handle long-haul flights efficiently. Passengers flying with Air Senegal can enjoy a smooth check-in process at dedicated counters, assisted by professional staff who help with seat selection, baggage drop, and travel documentation verification. The terminal 1 provides a variety of amenities, including international dining options, cafés, duty-free shopping, currency exchange services, and complimentary Wi-Fi throughout the Air Senegal at João Paulo II Airport Terminal, making pre-flight waiting comfortable and convenient.

The terminal 1 also provides special assistance for elderly passengers, travelers with reduced mobility, and unaccompanied minors, ensuring a stress-free journey for all. Business-class and eligible travelers can access premium lounges that offer quiet spaces, refreshments, Wi-Fi, and work-friendly environments.
Table of Contents
What is the Air Senegal PDL Terminal Address?
Air Senegal João Paulo II Airport Terminal address is:
Nordela, 9500-749 Ponta Delgada, Portugal
João Paulo II Airport (PDL) Map
View All: Air Senegal Terminal
How to Contact Air Senegal Terminal in João Paulo II Airport?
We provide a contact information below for reaching out to Air Senegal at João Paulo II Airport, complete with their designated terminal.
| João Paulo II Airport Phone Number | +1-877-777-6741 / 351 296 205 400 |
| João Paulo II Airport Address | Nordela, 9500-749 Ponta Delgada, Portugal |
| Airport Name | João Paulo II Airport |
| Air Senegal Contact Number | +1 877 411-9134 |
| João Paulo II Airport Code | PDL |
| Air Senegal PDL Terminal | Terminal 1 |
| Air Senegal Ticket Counter Hours | 24/7 |
| Airport Type | International |
| Air Senegal Official Website | https://flyairsenegal.com/en/home/ |
| Official Twitter | https://x.com/flyairsenegal |
| Official Facebook | https://www.facebook.com/flyairsenegal/ |
| Official Instagram | https://www.instagram.com/flyairsenegal/ |
Departure Details of Terminal for Air Senegal Travelers at PDL Airport
The Air Senegal PDL Terminal at João Paulo II Airport handles all departures from Terminal 1, a major international terminal designed for long-haul flights. Air Senegal travelers can access clearly marked check-in counters and dedicated baggage drop areas, ensuring a smooth start to their journey. After completing check-in and security procedures, passengers proceed to the designated international departure gates within Terminal 1.
Arrivals Details of Terminal for Air Senegal Travelers at PDL Airport
Arriving passengers on Air Senegal flights disembark at Terminal 1, the official Air Senegal João Paulo II Airport Terminal for international arrivals. After landing, travelers proceed through U.S. Customs and Border Protection for immigration clearance, followed by baggage claim in the arrivals area. The terminal provides clear signage and helpful staff to guide passengers to ground transportation options, including taxis, ride-sharing services, and shuttles.
Air Senegal Check-in Process at PDL Terminal

The check-in process at the Air Senegal João Paulo II Airport Terminal is designed for efficiency and convenience. Travelers can check in at dedicated counters in Terminal 1, where staff assist with boarding pass issuance, seat assignments, and baggage drop. Arriving early ensures enough time for security screening and travel documentation verification, helping passengers experience a stress-free departure.
Ticket Cancellations and Refunds Policies at PDL Terminal
Air Senegal passengers can manage ticket cancellations, changes, and refunds at the Air Senegal PDL Terminal through customer service counters in Terminal 1. Airline representatives assist with rebooking, fare inquiries, and processing refunds in accordance with Air Senegal’s policies, ensuring travelers can handle last-minute adjustments smoothly at João Paulo II Airport.
Facilities and Services offered by Air Senegal at João Paulo II Airport
The Air Senegal PDL Terminal at João Paulo II Airport offers a comprehensive range of facilities and services to ensure a comfortable and convenient travel experience for passengers.
| PDL Airport Lost & Found Services | PDL Check-in Services |
| Dining and Shopping | PDL Airport Special Assistance |
| PDL Airport Ground Transport Access | Medical Assistance |
| PDL Airport Lounges | Check-In & Security at PDL |
| Currency Exchange at PDL | Baggage Services |
| Information Desk | Flight Information Displays at PDL |
| Transport Links at PDL | Wi-Fi Access at PDL |
Queries Handled by Air Senegal João Paulo II Airport
At João Paulo II Airport, the Air Senegal PDL Terminal customer service team handles a wide range of passenger queries to ensure a smooth and hassle-free travel experience. Travelers can seek assistance with flight schedules, real-time flight status updates, gate information, and boarding procedures.
Air Senegal Flight Status & Schedule Updates at PDL Terminal

Passengers traveling through the Air Senegal PDL Terminal at João Paulo II Airport can stay informed about real-time flight status and schedule updates. Digital display boards throughout Terminal 1 provide accurate information on departures, arrivals, gate assignments, and delays. Travelers can also check their flight status via Air Senegal’s official website, mobile app, or by contacting airline staff at information counters within the Air Senegal João Paulo II Airport Terminal, ensuring timely updates for a smooth travel experience.
Air Senegal Baggage Policies & Lost/Delayed Luggage Claims at PDL Airport

The Air Senegal PDL Terminal follows international baggage regulations, including standard checked baggage allowances, carry-on limits, and excess baggage policies. Passengers experiencing lost or delayed luggage can report their claims at the Air Senegal baggage service counters in Terminal 1. The staff assists with tracking, filing claims, and providing regular updates until baggage is returned, giving travelers peace of mind while handling any issues efficiently.
Special Assistance (Unaccompanied Minor and Pregnant Women) at PDL Terminal

The Air Senegal PDL Terminal provides dedicated special assistance services for unaccompanied minors, pregnant women, and passengers requiring extra care. Trained airport staff offer priority boarding, wheelchair support, and personalized guidance to ensure safe and comfortable passage through Terminal 1. Passengers are advised to inform Air Senegal in advance to guarantee all necessary arrangements are in place.
Hotels for Air Senegal Travelers at PDL Terminal
For passengers seeking convenience and comfort, several hotels are located near the Air Senegal PDL Terminal at João Paulo II Airport. Options include on-site airport hotels and nearby accommodations with shuttle services, allowing travelers to rest before or after long-haul flights. Staying at these hotels ensures easy access to Terminal 1, quick check-in, and a hassle-free travel experience.
Conclusion
The Air Senegal PDL Terminal – João Paulo II Airport provides a well-organized and passenger-focused experience for travelers flying between New York and Senegal. Operating from Terminal 1, the terminal offers efficient check-in counters, streamlined security, and dedicated baggage services to ensure smooth departures. Passengers benefit from a wide range of amenities, including dining options, duty-free shopping, currency exchange, Wi-Fi, and premium lounges for business-class and eligible travelers. Special assistance services for unaccompanied minors, pregnant women, elderly passengers, and travelers with reduced mobility further enhance convenience and comfort.
FAQs on Air Senegal PDL Terminal – João Paulo II Airport
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+1-877-777-6741