Avianca Airlines POP Terminal serves as an important hub for passengers traveling between Puerto Plata and destinations across Latin America, providing a smooth and efficient airport experience at Gregorio Luperón International Airport. Avianca Airlines typically operates from Terminal 4 at POP, a modern and well-equipped terminal known for its international focus, advanced security systems, and passenger-friendly services. Travelers using the Avianca Airlines Gregorio Luperón International Airport Terminal can access convenient check-in counters, self-service kiosks, baggage drop services, and dedicated assistance for international flights. The Airlines is also well connected to ground transportation options such as AirTrain POP, taxis, shuttle services, and ride-sharing platforms, making travel to and from the airport seamless.

Terminal 4 offers a wide selection of restaurants, cafés, duty-free shopping, retail stores, currency exchange, charging stations, and complimentary Wi-Fi, allowing passengers to relax or stay productive before their flight. International arrivals benefit from organized immigration and customs facilities designed to reduce wait times. Overall, the Avianca Airlines POP Terminal provides comfort, accessibility, and efficiency for a reliable international travel experience.
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What is the Avianca Airlines POP Terminal Address?
The Avianca Airlines POP Terminal is conveniently located at:
Carretera Puerto Plata – Navarrete, Puerto Plata 57000, Dominican Republic
Gregorio Luperón International Airport (POP) Map
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How to Contact Avianca Airlines Terminal in POP?
To contact Avianca Airlines at Gregorio Luperón International Airport (POP), here’s what you need to know:
| Gregorio Luperón International Airport Phone Number | +1-877-777-6741 / 1 809-586-0217 |
| Gregorio Luperón International Airport Address | Carretera Puerto Plata – Navarrete, Puerto Plata 57000, Dominican Republic |
| Airport Name | Gregorio Luperón International Airport |
| Avianca Airlines Contact Number | 800-284-2622 |
| Gregorio Luperón International Airport Code | POP |
| Avianca Airlines POP Terminal | Terminal 4 |
| Avianca Airlines Ticket Counter Hours | 24/7 |
| Airport Type | International |
| Avianca Airlines Official Website | https://www.avianca.com/en/ |
| Official YouTube | https://www.youtube.com/@avianca |
| Official Twitter | https://x.com/avianca |
| Official Facebook | https://www.facebook.com/aviancaglobal/ |
| Official Instagram | https://www.instagram.com/avianca/ |
Departures Details of Terminal at POP Airport for Avianca Airlines
Avianca Airlines POP Terminal for departures is typically Terminal 4 at Gregorio Luperón International Airport, a modern international terminal designed to handle high passenger traffic efficiently. Travelers departing with Avianca Airlines are advised to arrive at least three hours before scheduled international flights to allow enough time for check-in, baggage drop, security screening, and boarding procedures. The Avianca Airlines Gregorio Luperón International Airport Terminal departure area features dedicated airline check-in counters, self-service kiosks, priority services for eligible passengers, and helpful airport staff.
Arrivals Details of Terminal at POP Airport for Avianca Airlines
The Avianca Airlines POP Terminal for arrivals is also Terminal 4, which is well equipped to manage international passengers arriving in Puerto Plata. Upon landing, travelers proceed through U.S. Customs and Border Protection facilities, including immigration checkpoints and baggage claim areas designed to streamline the arrival process. The Avianca Airlines Gregorio Luperón International Airport Terminal arrivals section offers baggage assistance, customs support, currency exchange services, and easy access to ground transportation options such as AirTrain POP, taxis, shuttle buses, and ride-sharing services.
Avianca Airlines Special Assistance at POP Terminal

Avianca Airlines Gregorio Luperón International Airport Terminal provides dedicated special assistance services at Terminal 4 to ensure a comfortable and accessible travel experience for all passengers. Avianca Airlines offers support for travelers with reduced mobility, disabilities, elderly passengers, unaccompanied minors, and those requiring medical or special care. Wheelchair assistance, priority check-in, guided support through security screening, and boarding assistance are available upon request. Passengers traveling with service animals or requiring special seating arrangements can also receive personalized help at the Avianca Airlines POP Terminal.
Lost and Found Services for Avianca Airlines at POP Terminal
Lost and Found services at the Avianca Airlines POP Terminal are available to help passengers recover misplaced or forgotten items within Terminal 4. If an item is lost onboard an Avianca Airlines flight, passengers should contact Avianca Airlines directly through their customer service or baggage services desk at the terminal. For items lost within the terminal, including security checkpoints, gates, or common areas, POP Airport’s Lost and Found office manages recovery and claims.
Services and Facilities Offered By Avianca Airlines at POP International Airport
Services and facilities offered by Avianca Airlines at POP International Airport are designed to provide passengers with a smooth, comfortable, and efficient travel experience at Terminal 4.
| POP Airport Lounges | Currency Exchange |
| Dining and Shopping | POP Airport Special Assistance |
| POP Airport Ground Transport Access | Check-In & Security |
| Medical Assistance | Information Desk |
| POP Transport Links | Check-in Services |
| Wi-Fi Access | Flight Information Displays |
| POP Children’s Facilities | Baggage Services |
Queries Handled by Avianca Airlines Gregorio Luperón International Airport
Queries handled by Avianca Airlines at Gregorio Luperón International Airport cover a wide range of passenger needs to ensure a smooth travel experience at the Avianca Airlines POP Terminal. The airline’s customer service team assists travelers with flight bookings, ticket changes, cancellations, seat selection, and upgrade requests.
Avianca Airlines Flight Status & Schedule Updates at POP Terminal

Flight status and schedule updates at the Avianca Airlines POP Terminal are easily accessible to help passengers stay informed about their travel plans. Travelers can check real-time departure and arrival information through digital flight display screens located throughout Terminal 4, the Avianca Airlines official website, and airline mobile notifications. Avianca Airlines customer service desks at POP also assist passengers with updates regarding delays, gate changes, cancellations, and rebooking options.
Avianca Airlines Ticket Cancellations and Refunds Policies at POP Airport
Ticket cancellations and refund policies for passengers traveling through the Avianca Airlines POP Terminal depend on the fare type, ticket conditions, and booking channel. Avianca Airlines representatives at POP assist travelers with cancellation requests, rebooking options, refund eligibility, and applicable fees. Passengers are encouraged to review fare rules in advance or contact Avianca Airlines customer service at the terminal or online for accurate and up-to-date policy details.
Baggage Policies & Lost/Delayed Luggage Claims at POP Airport

Baggage policies at the Avianca Airlines Gregorio Luperón International Airport Terminal include clear guidelines on checked baggage limits, carry-on allowances, excess baggage fees, and special items. For lost or delayed luggage, passengers can file a claim at the Avianca Airlines baggage service counter located in Terminal 4. The airline staff assists with tracking baggage, claim documentation, and compensation procedures, ensuring efficient resolution and passenger support throughout the process.
Avianca Airlines Parking Facilities at Gregorio Luperón International Airport Terminal
Parking facilities at the Avianca Airlines POP Terminal are well organized and conveniently located near Terminal 4 at Gregorio Luperón International Airport. Passengers can choose from short-term, long-term, and economy parking options, all connected to the terminal via AirTrain POP or shuttle services. These parking areas offer secure, well-lit spaces with easy access for travelers, making parking a hassle-free experience for those flying with Avianca Airlines from POP.
Conclusion
The Avianca Airlines POP Terminal 4 of Gregorio Luperón International Airport offers a well-structured, passenger-focused environment for travelers flying between Puerto Plata and destinations across Latin America. With modern facilities, efficient check-in and security processes, comprehensive arrival and departure services, and dedicated customer support, the Avianca Airlines Gregorio Luperón International Airport Terminal ensures a smooth travel journey from start to finish. Passengers benefit from convenient ground transportation, ample parking options, dining and shopping outlets, lounges, special assistance services, and reliable baggage support.
FAQs on Avianca Airlines POP Terminal – Gregorio Luperón International Airport
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Avianca Airlines Other Locations

+1-877-777-6741