Azores Airlines operates from Terminal 1 at Greater Rochester International Airport (ROC), providing travelers with a convenient and streamlined experience when flying between Rochester and the Azores. Azores Airlines ROC Terminal passengers can enjoy smooth pre-flight services, with clear signage and helpful staff ensuring hassle-free navigation through security and boarding. Terminal 1 is well-equipped with modern facilities, including efficient check-in counters, spacious waiting areas, diverse dining options, and duty-free shopping for international passengers. The terminal also provides lounges for relaxation, free Wi-Fi, currency exchange, ATMs, and business services for those needing to work while traveling. Special assistance services are available for unaccompanied minors, elderly passengers, and travelers with disabilities, ensuring safety and support throughout the airport.

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What is the Azores Airlines ROC Terminal Address?
The address for Azores Airlines at Greater Rochester International Airport is:
1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport (ROC) Map
Visit All: Azores Airlines Terminal
How to Contact Azores Airlines Terminal in ROC?
Passengers can reach Azores Airlines at ROC Terminal through multiple channels:
| Azores Airlines ROC Terminal | Terminal 1 |
| Airport Type | International |
| Greater Rochester International Airport Phone Number | +1-877-777-6741 / 1 585-753-7000 |
| Greater Rochester International Airport Address | 1200 Brooks Ave, Rochester, NY 14624, American States |
| Airport Name | Greater Rochester International Airport |
| Azores Airlines Contact Number | +351 296 209 720 |
| Greater Rochester International Airport Code | ROC |
| Azores Airlines Ticket Counter Hours | 24/7 |
| Azores Airlines Official Website | https://www.azoresairlines.pt/en |
| Official Youtube | https://www.youtube.com/c/azoresairlinesofficial |
| Official Twitter | https://x.com/_AzoresAirlines |
| Official Facebook | https://www.facebook.com/SATAAzoresAirlinesOfficial |
| Official Instagram | https://www.instagram.com/sataazoresairlines_official/ |
Azores Airlines Shopping and Dining at ROC Terminal

Passengers traveling through the Azores Airlines ROC Terminal 1—can enjoy a wide range of shopping and dining options designed to enhance their airport experience. From duty-free luxury brands and travel essentials to boutique stores offering gifts and souvenirs, there are plenty of retail choices available. Terminal 1 also features diverse dining spots, including cafés, fast-casual eateries, and full-service restaurants serving international cuisine.
Azores Airlines Ticket Cancellation and Booking Policies at ROC Terminal
At the Azores Airlines ROC Terminal 1, passengers can easily manage ticket bookings, changes, and cancellations directly at the dedicated ticketing counters in Terminal 1. Knowledgeable airline staff are available to assist with new reservations, itinerary modifications, refund inquiries, and travel-related questions. Whether you’re planning a last-minute trip to the Azores or adjusting an existing booking, the Azores Airlines service desk ensures a smooth and stress-free experience.
Departures Details of Terminal for Azores Airlines Travelers at ROC Airport
All Azores Airlines departures operate from Terminal 1 at ROC Airport, offering passengers a seamless start to their journey. At the Azores Airlines ROC Terminal, travelers will find dedicated check-in counters, baggage drop areas, and clear signage for navigating to the security checkpoint. After security, passengers can enjoy lounges, dining spots, and retail outlets while they wait for boarding. Boarding gates for Azores Airlines flights are located within the international departures wing of Terminal 1, ensuring a smooth and organized process from arrival at the terminal to takeoff.
Arrivals Details of Terminal for Azores Airlines Travelers at ROC Airport
Azores Airlines flights arrive exclusively at Terminal 1 of ROC Airport, where passengers are guided through immigration, customs, and baggage claim. The Azores Airlines ROC Terminal provides efficient arrival services, including well-organized passport control stations, accessible baggage carousels, and helpful airport staff. After collecting luggage, travelers can access ground transportation options such as taxis, rideshares, rental cars, and the ROC AirTrain. With clear directions and convenient services, arriving at the ROC Terminal ensures a comfortable and hassle-free end to your journey.
Queries Handled by Azores Airlines Greater Rochester International Airport
The Azores Airlines Greater Rochester International Airport team at Terminal 1 handles a wide range of passenger queries to ensure a smooth and stress-free travel experience.
Azores Airlines Baggage Policies & Lost/Delayed Luggage Claims at ROC Airport
At the Azores Airlines ROC Terminal, passengers can easily access baggage services designed to make their travel experience smooth and stress-free. Travelers can inquire about Azores Airlines’ baggage policies, including weight limits, carry-on rules, oversized items, and special equipment handling. In the event of lost or delayed luggage, the baggage service desk at Terminal 1 assists passengers with filing claims, tracking missing bags, and receiving timely updates.
Azores Airlines Flight Status & Schedule Updates at ROC Terminal

The Azores Airlines ROC Terminal provides passengers with real-time updates on flight status, schedules, gate changes, and departure or arrival modifications. Digital information screens throughout Terminal 1 offer quick access to updated flight information, while airline staff are available at customer service desks to assist travelers with inquiries. Whether you’re checking on a delay, verifying your gate before boarding, or tracking an arriving flight.
Special Assistance (Unaccompanied Minors and Pregnant Women) at ROC Terminal

The Azores Airlines ROC Terminal 1 offers comprehensive special assistance services to ensure comfort and safety for unaccompanied minors, pregnant women, elderly passengers, and those with medical or mobility needs. Airline representatives guide unaccompanied minors from check-in through boarding and arrival, providing constant supervision. Pregnant women can receive personalized support, including priority boarding, wheelchair services, and help with luggage and documentation.
Parking Facilities at ROC Terminal for Azores Airlines Travelers
Travelers departing from the Azores Airlines ROC Terminal have access to multiple parking options conveniently located near Terminal 1. ROC Airport offers short-term parking for quick drop-offs and pick-ups, as well as long-term parking ideal for extended trips. Shuttle services run regularly between the parking areas and Terminal 1, ensuring quick and easy transfers.
Facilities and Services Available at Greater Rochester International Airport for Azores Airlines
The Azores Airlines at Greater Rochester International Airport offers a wide range of facilities and services designed to make travel comfortable and convenient for passengers.
| Baggage Services | Currency Exchange at ROC |
| ROC Airport Ground Transport Access | Check-In & Security at ROC |
| ROC Children’s Facilities | Wi-Fi Access |
| ROC Airport Special Assistance | Information Desk |
| ROC Airport Lounges | Flight Information Displays at ROC |
| ROC Airport Lost & Found Services | Transport Links at ROC |
| ROC Luggage Storage | Dining and Shopping |
Conclusion
The Azores Airlines ROC Terminal at Greater Rochester International Airport offers a comprehensive, passenger-focused experience that ensures convenience, comfort, and efficiency for travelers flying between Rochester and the Azores. From streamlined check-in and security procedures to extensive shopping and dining options, the terminal 1caters to every need of international passengers. The airline provides dedicated services for ticket bookings, cancellations, and flight updates, while baggage handling and lost luggage assistance ensure peace of mind.
FAQs on Azores Airlines ROC Terminal – Greater Rochester International Airport
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+1-877-777-6741