Batik Air TUY Terminal 4 at Tulum Airport is designed to provide passengers with a smooth and comfortable international travel experience, whether departing, arriving, or transiting through Tulum, Quintana Roo. Travelers flying with Batik Air at TUY can expect organized check-in services, clear signage, and access to modern terminal facilities that support long-haul journeys. The Airlines provides structured immigration processing and baggage claim services designed to minimize waiting time. The terminal 4 area serving Batik Air offers efficient security screening, immigration processing for international arrivals, and convenient baggage claim services, helping passengers move through the airport with ease. The terminal facilities include comfortable seating areas, dining options ranging from quick snacks to full meals, duty-free shopping, and essential passenger services such as currency exchange, ATMs, and customer assistance desks.

Table of Contents
What is the Batik Air TUY Terminal Address?
Batik Air at Tulum Airport Terminal address is-
Tulum, Quintana Roo, Mexico
Tulum Airport (TUY) Map
View All: Batik Air Terminal
How to Contact Batik Air Terminal in TUY?
We provide a contact information at below for reaching out to Batik Air at Tulum Airport, complete with their designated terminal.
| Airport Name | Tulum Airport |
| Tulum Airport Address | Tulum, Quintana Roo, Mexico |
| Tulum Airport Phone Number | +1-877-777-6741 / 52 1 984 871 2007 |
| Batik Air Contact Number | +62 811-1938-0888 |
| Tulum Airport Code | TUY |
| Batik Air Ticket Counter Hours | 24/7 |
| Airport Type | International |
| Batik Air TUY Terminal | Terminal 4 |
| Batik Air Official Website | https://www.batikair.com.my/ |
| Official Twitter | https://x.com/malindoair |
| Official Facebook | https://www.facebook.com/BatikAir.MY |
| Official Instagram | https://www.instagram.com/malindoair/ |
Departure Details for Batik Air Travelers at TUY Terminal
Batik Air TUY Terminal departure services are designed to ensure a smooth and efficient start to your international journey from Tulum Airport. Passengers departing with Batik Air are advised to arrive at the Batik Air Tulum Airport Terminal well in advance to allow sufficient time for check-in, baggage drop, and security screening. The terminal features clearly marked check-in counters, helpful airport staff, and modern self-service facilities where available. After clearing security, travelers can enjoy a wide range of amenities including dining outlets, duty-free shopping, airport lounges, free Wi-Fi, and charging stations.
Arrivals Details for Batik Air Travelers at TUY Terminal
Arriving passengers at the Batik Air TUY Terminal benefit from structured and passenger-friendly arrival procedures at Tulum Airport. Upon landing, travelers proceed through immigration and customs, followed by baggage claim areas that are conveniently located and well-managed. The Batik Air Tulum Airport Terminal provides access to essential arrival services such as currency exchange, ground transportation desks, and customer support. Travelers can easily connect to taxis, ride-share services, AirTrain, and car rental facilities for onward travel into Tulum, Quintana Roo City and beyond.
Dining and Shopping at TUY Terminal

Dining and shopping options near the Batik Air TUY Terminal enhance the overall travel experience at Tulum Airport, giving passengers plenty of ways to relax before their flight. Travelers can choose from a wide variety of restaurants, cafés, and grab-and-go food outlets offering both international cuisine and local Tulum, Quintana Roo favorites. From quick snacks to full-service dining, the Batik Air Tulum Airport Terminal area caters to different tastes and schedules. In addition, shopping facilities include duty-free stores, luxury brands, travel essentials, electronics, and souvenir shops, allowing passengers to shop conveniently before departure or after arrival.
Batik Air Seat Upgrades at TUY Terminal

Batik Air seat upgrades at the Batik Air Tulum Airport Terminal provide passengers with an opportunity to enhance comfort and enjoy premium travel benefits. Eligible travelers can inquire about seat upgrade options at the Batik Air check-in counters or customer service desks located within the terminal. Upgrades may include extra legroom seating, premium economy, or business class, depending on aircraft availability and fare conditions. Choosing a seat upgrade at the Batik Air TUY Terminal allows passengers to enjoy added comfort, priority services, and an improved in-flight experience.
Facilities Offered By Batik Air at TUY International Airport
Batik Air TUY Terminal at Tulum Airport offers a range of passenger-friendly facilities designed to ensure a comfortable and efficient travel experience.
| TUY Airport Check-in Services | TUY Airport Lounges |
| Dining and Shopping | TUY Airport Special Assistance |
| TUY Airport Ground Transport Access | Check-In & Security at TUY |
| Information Desk | Transport Links at TUY |
| Currency Exchange at TUY | Medical Assistance |
| Wi-Fi Access | Flight Information Displays at TUY |
| TUY Airport Lost & Found Services | Baggage Services |
| TUY Luggage Storage | TUY Children’s Facilities |
Queries Handled by Batik Air Tulum Airport
At the Batik Air TUY Terminal, customer service teams at Tulum Airport handle a wide range of passenger queries to ensure a smooth and stress-free travel experience.
Batik Air Flight Status & Schedule Updates at TUY Terminal

Batik Air TUY Terminal provides travelers with easy access to real-time flight status and schedule updates at Tulum Airport. Passengers flying with Batik Air can check updated departure and arrival times through digital flight information displays located throughout the terminal, as well as at Batik Air check-in and customer service counters. Airport staff are available to assist with gate changes, delays, or rescheduling information, ensuring passengers remain informed.
Batik Air Premium Lounge at TUY International Airport
Premium lounge access near the Batik Air TUY Terminal offers a relaxing environment for eligible travelers at TUY International Airport. Passengers flying in business class or holding qualifying memberships can enjoy comfortable seating, complimentary refreshments, quiet workspaces, Wi-Fi access, and charging facilities. The premium lounge near the Batik Air Tulum Airport Terminal allows travelers to unwind or stay productive before boarding, enhancing the overall pre-flight experience with added comfort and convenience.
Batik Air Baggage Policies & Lost/Delayed Luggage Claims at TUY Airport

Batik Air TUY Terminal staff assist passengers with baggage policies, including checked baggage allowances, cabin baggage rules, and special luggage requirements. In case of lost or delayed luggage, travelers can report issues at the designated baggage service desks located in the arrival area of the Batik Air Tulum Airport Terminal. The airline team provides guidance on claim procedures, tracking updates, and compensation policies, ensuring efficient resolution and passenger peace of mind.
Batik Air Special Assistance at TUY Terminal

Special assistance services at the Batik Air TUY Terminal are available for passengers requiring additional support at Tulum Airport. This includes wheelchair assistance, priority boarding, support for elderly travelers, families with children, and passengers with medical needs. Batik Air staff at the TUY Terminal ensure a safe, accessible, and comfortable airport experience, encouraging travelers to request assistance in advance for seamless service.
Conclusion
Batik Air TUY Terminal 4 at Tulum Airport is thoughtfully designed to deliver a seamless, efficient, and comfortable travel experience for international passengers. From well-organized check-in and security procedures to smooth arrivals with structured immigration and baggage claim services, the Batik Air Tulum Airport Terminal supports travelers at every stage of their journey. Passengers benefit from a wide range of amenities, including diverse dining and shopping options, premium lounge access, modern facilities, and reliable customer support for flight updates, baggage inquiries, and special assistance.
FAQs on Batik Air TUY Terminal – Tulum Airport
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How can I contact Batik Air at TUY Airport?
Batik Air Other Locations

+1-877-777-6741