Caribbean Airlines operates primarily from Terminal 4 at TUY, which is one of the airport’s most modern and well-equipped terminals, offering a smooth and efficient travel experience for both departing and arriving passengers. At the Caribbean Airlines TUY Terminal, travelers can access convenient check-in counters, self-service kiosks, and baggage drop facilities designed to reduce waiting time and streamline airport procedures. Caribbean Airlines passengers flying from TUY benefit from efficient security screening, clear signage, and easy connections to ground transportation such as taxis, ride-shares, AirTrain TUY, and car rentals.

Terminal 4 also provides a wide range of amenities, including international dining options, duty-free shopping, comfortable seating areas, free Wi-Fi, and premium lounges for eligible passengers. The Caribbean Airlines at Tulum Airport ensures a reliable, comfortable, and traveler-friendly start to your journey, making it a preferred choice for Caribbean-bound international flights.
Table of Contents
What is the Caribbean Airlines TUY Terminal Address?
The Tulum Airport terminal is situated at:
Tulum, Quintana Roo, Mexico
Tulum Airport (TUY) Map
View All: Caribbean Airlines Terminal
How to Contact Caribbean Airlines Terminal in TUY?
For inquiries and assistance, passengers can reach out to Caribbean Airlines Tulum Airport Terminal from given details:
| Tulum Airport Phone Number | +1-877-777-6741 / 52 1 984 871 2007 |
| Tulum Airport Address | Tulum, Quintana Roo, Mexico |
| Airport Name | Tulum Airport |
| Airport Type | International |
| Tulum Airport Code | TUY |
| Caribbean Airlines Ticket Counter Hours | 24/7 |
| Caribbean Airlines Contact Number | (800) 920-4225 |
| Caribbean Airlines TUY Terminal | Terminal 4 |
| Caribbean Airlines Official Website | https://www.caribbean-airlines.com/ |
| Official YouTube | https://www.youtube.com/@iflycaribbean |
| Official Twitter | https://x.com/iflycaribbean |
| Official Facebook | https://www.facebook.com/caribbeanairlines/ |
| Official Instagram | https://www.instagram.com/iflycaribbean/ |
Caribbean Airlines Departures Details of Terminal at TUY International Airport
Caribbean Airlines departures at Tulum Airport operate from Terminal 4, one of the busiest and most advanced terminals at TUY. The Caribbean Airlines TUY Terminal for departures offers multiple check-in counters, self-service kiosks, and baggage drop facilities to ensure a smooth and efficient pre-flight experience. Passengers are advised to arrive at least three hours before international departure to allow sufficient time for check-in, security screening, and immigration procedures.
Caribbean Airlines Arrivals Details of Terminal at TUY International Airport
Caribbean Airlines arrivals at TUY International Airport are also handled at Terminal 4, providing passengers with a seamless arrival experience. Upon landing, travelers proceed through immigration and customs facilities located within the Caribbean Airlines TUY Terminal, which are designed to efficiently manage international passenger flow. Baggage claim areas are clearly marked, and airport staff are available to assist when needed. After exiting customs, passengers can conveniently access ground transportation options including taxis, ride-sharing services.
Caribbean Airlines Shopping and Dining at TUY Terminal

Passengers traveling through the Caribbean Airlines Tulum Airport Terminal 4 can enjoy a wide variety of shopping and dining options designed to enhance their airport experience. From world-class duty-free stores offering perfumes, cosmetics, electronics, and luxury brands to convenience shops for travel essentials, Terminal 4 caters to every traveler’s needs. Dining options range from quick-service cafes and international fast-food outlets to full-service restaurants serving Caribbean, American, and global cuisines.
Caribbean Airlines Special Assistance at TUY Terminal

The Caribbean Airlines Tulum Airport Terminal 4 is fully equipped to support passengers requiring special assistance, ensuring a safe and comfortable journey. Terminal 4 offers wheelchair services, accessible restrooms, elevators, and priority security screening for travelers with reduced mobility. Passengers with disabilities, medical needs, or those traveling with elderly companions can request assistance in advance through Caribbean Airlines or directly at the airport. Trained staff members are available to provide guidance from check-in to boarding and upon arrival.
Queries Handled by Caribbean Airlines at TUY Terminal to Provide Stress-Free Journeys
At the Caribbean Airlines TUY Terminal, airline staff are dedicated to handling a wide range of passenger queries to ensure stress-free and smooth journeys. Travelers can receive assistance with flight schedules, check-in procedures, seat selection, boarding passes, and baggage allowances directly at the terminal counters.
Caribbean Airlines Baggage Claims and Assistance at TUY Airport

At the Caribbean Airlines TUY Terminal 4, baggage claim and assistance services are designed to provide a hassle-free arrival experience. After landing, passengers can easily locate designated baggage carousels through clear signage. Caribbean Airlines representatives are available to assist with lost, delayed, or damaged baggage and help passengers file reports efficiently. The baggage services desk at the Caribbean Airlines Tulum Airport Terminal ensures timely updates and guidance.
Caribbean Airlines Flight Status & Schedule Updates at TUY Terminal

Passengers traveling through the Caribbean Airlines TUY Terminal can stay informed with real-time flight status and schedule updates. Information is available via airport display screens, airline service counters, and mobile notifications. Caribbean Airlines staff at Terminal 4 assist with delays, gate changes, cancellations, and rebooking options when required. These reliable communication channels help passengers plan accordingly and enjoy a smoother airport experience.
Ticket Cancellations and Refunds Policies at TUY Airport
Ticket cancellations and refund inquiries can be managed conveniently at the Caribbean Airlines TUY Terminal. Passengers may speak directly with airline representatives to understand fare rules, eligibility for refunds, rebooking options, and applicable fees. The customer service team ensures clear guidance on policies, helping travelers make informed decisions during unexpected travel changes.
Hotels for Caribbean Airlines near Tulum Airport (TUY)

Travelers using the Caribbean Airlines Tulum Airport Terminal 4 have access to numerous hotels located near Tulum Airport. These hotels range from budget-friendly accommodations to premium airport hotels offering shuttle services, comfortable rooms, dining options, and business facilities. Staying near TUY provides convenience for early departures, late arrivals, or extended layovers, ensuring a comfortable and stress-free travel experience.
Services and Facilities Offered By Caribbean Airlines at TUY International Airport
The Caribbean Airlines TUY Terminal 4 at Tulum Airport offers a wide range of services and facilities designed to ensure a comfortable and efficient travel experience.
| Transport Links at TUY | Wi-Fi Access |
| Dining and Shopping | TUY Airport Special Assistance |
| TUY Airport Ground Transport Access | Check-In & Security at TUY |
| TUY Airport Lounges | Medical Assistance |
| Currency Exchange at TUY | TUY Luggage Storage |
| Information Desk TUY | Flight Information Displays at TUY |
| TUY Airport Lost & Found Services | Baggage Services |
| Check-in Services | TUY Children’s Facilities |
Conclusion
The Caribbean Airlines TUY Terminal 4 at Tulum Airport offers a well-structured, modern, and passenger-focused travel experience for both departures and arrivals. With efficient check-in services, streamlined security procedures, clear signage, and reliable baggage handling, travelers can enjoy a smooth journey from start to finish. Terminal 4 enhances comfort with its wide range of shopping, dining, lounges, free Wi-Fi, and family-friendly facilities, while also providing comprehensive special assistance and medical support when needed.
FAQs on Caribbean Airlines TUY Terminal – Tulum Airport
Which terminal does Caribbean Airlines use at TUY Airport?
How early should I arrive for a Caribbean Airlines flight at TUY?
Who should I contact for lost or delayed baggage at TUY?
Does Caribbean Airlines provide special assistance at TUY Airport?
Can I cancel or change my Caribbean Airlines ticket at TUY Airport?
Are there airport lounges available in Terminal 4 at TUY?
What ground transportation options are available from the Caribbean Airlines TUY Terminal?
How can I contact Caribbean Airlines at TUY Airport?
Caribbean Airlines Other Locations

+1-877-777-6741