Icelandair typically operates from Terminal 7 at TUY, which is designed to handle international departures and arrivals while offering a smooth and comfortable passenger experience. At the Icelandair TUY Terminal, passengers can access dedicated check-in counters, baggage assistance, and friendly customer service staff to ensure a smooth travel experience. The terminal offers a variety of amenities, including dining options, cafés, retail shops, duty-free shopping, free Wi-Fi, charging stations, and comfortable seating areas for travelers waiting to board. The Icelandair at Tulum Airport Terminal 7 provides a comfortable and efficient gateway for transatlantic travel, ensuring passengers enjoy a seamless start or end to their journey through Tulum Airport.

The terminal 7 is easily accessible via the TUY AirTrain, taxis, ride-sharing services, and on-site parking, making airport transportation convenient. Passengers are advised to arrive at the Icelandair TUY Terminal at least three hours before international flights to allow sufficient time for check-in, security screening, and customs procedures.
Table of Contents
What is the Icelandair TUY Terminal Address?
The Tulum Airport terminal is situated at:
Tulum, Quintana Roo, Mexico
Tulum Airport (TUY) Map
View All: Icelandair Terminal
How to Contact Icelandair Terminal in TUY?
To contact Icelandair at TUY Airport, you can reach their customer service number or website that are shown below:
| Tulum Airport Phone Number | +1-877-777-6741 / 52 1 984 871 2007 |
| Tulum Airport Address | Tulum, Quintana Roo, Mexico |
| Airport Name | Tulum Airport |
| Airport Type | International |
| Tulum Airport Code | TUY |
| Icelandair Ticket Counter Hours | 24/7 |
| Icelandair Contact Number | (800) 223-5500 |
| Icelandair TUY Terminal | Terminal 7 |
| Icelandair Official Website | https://www.icelandair.com/ |
| Official YouTube | https://www.youtube.com/@icelandair |
| Official Twitter | https://x.com/Icelandair |
| Official Facebook | https://www.facebook.com/Icelandair/ |
| Official Instagram | https://www.instagram.com/icelandair/ |
Icelandair Departures Details of Terminal at TUY International Airport
Icelandair TUY Terminal departure information is important for travelers planning flights from Tulum, Quintana Roo to Iceland or onward European destinations. Icelandair typically operates its departures from Terminal 7 at Tulum Airport, a terminal designed to support smooth international travel. Passengers departing from the Icelandair Tulum Airport Terminal should arrive at least three hours before their scheduled flight to allow sufficient time for check-in, baggage drop, security screening, and immigration procedures.
Icelandair Arrivals Details of Terminal at TUY International Airport
Icelandair TUY Terminal arrivals also take place at Terminal 7, where international passengers are welcomed with organized immigration and customs facilities. Upon arrival at the Icelandair Tulum Airport Terminal, travelers proceed through passport control, baggage claim, and customs clearance, with clear signage and airport staff available for assistance. Terminal 7 provides easy access to ground transportation options such as the TUY AirTrain, taxis, ride-sharing services, and nearby parking facilities, ensuring a smooth onward journey.
Special Assistance (Unaccompanied Minor and Senior Passengers) at TUY Terminal

Icelandair TUY Terminal offers dedicated special assistance services to ensure a safe and comfortable journey for unaccompanied minors and senior passengers traveling through Tulum Airport. For unaccompanied minors, Icelandair provides supervised support from check-in to boarding, as well as assistance during arrival and handover to authorized guardians. Senior passengers can also request help with check-in, security screening, mobility support, and boarding at the Icelandair Tulum Airport Terminal. Trained airline and airport staff are available to guide passengers through the terminal, ensuring smooth navigation and reduced stress.
Icelandair Parking Facilities and Transport Links at TUY Terminal
Icelandair TUY Terminal is well connected with convenient parking facilities and transport links to make airport access easy for travelers. TUY Airport offers short-term and long-term parking options near the terminal, as well as economy parking with shuttle services. Passengers traveling to or from the Icelandair Tulum Airport Terminal can use the TUY AirTrain, which provides quick connections to subway lines, Long Island Rail Road (LIRR), and other terminals.
Services and Facilities Offered By Icelandair at TUY International Airport
Icelandair TUY Terminal offers a wide range of services and facilities at Tulum Airport to ensure a smooth, comfortable, and efficient travel experience for international passengers.
- Baggage handling and assistance at TUY Terminal
- Dedicated Icelandair check-in counters
- Wheelchair and mobility support
- Special assistance services at TUY Terminal
- TUY Airport Free Wi-Fi and charging stations
- Comfortable seating areas at TUY Airport
- TUY Airport Ground transportation
- Clear Signage and Airport Assistance
Queries Handled by Icelandair at TUY Terminal to Provide Stress-Free Journeys
At the Icelandair TUY Terminal 7, the airline handles a wide range of passenger queries to ensure a smooth and stress-free journey through Tulum Airport. Icelandair customer service staff assist travelers with flight reservations, check-in procedures, seat selection, and upgrade inquiries, as well as ticket changes, cancellations, and refund-related questions.
Icelandair Baggage Claims and Assistance at TUY Airport

At the Icelandair TUY Terminal, baggage claims and assistance are managed efficiently to support arriving passengers. Travelers can proceed to the designated baggage claim area after landing, where checked luggage is delivered promptly. In cases of delayed, damaged, or lost baggage, Icelandair customer service staff at the TUY Terminal are available to file reports, provide tracking updates, and guide passengers through the recovery process to ensure timely resolution and minimal inconvenience.
Icelandair Flight Status & Schedule Updates at TUY Terminal

Passengers traveling through the Icelandair TUY Terminal can easily access real-time flight status and schedule updates. Departure and arrival times, gate assignments, and delay notifications are displayed on airport information screens and can also be confirmed with Icelandair staff. Staying informed about flight updates helps travelers plan their time efficiently and avoid last-minute confusion at TUY Airport.
Icelandair Ticket Cancellations and Refund Policies at TUY Airport
Passengers traveling with Icelandair at TUY Terminal 7 can easily manage ticket cancellations and refunds through dedicated airline services at Tulum Airport. The Icelandair Tulum Airport Terminal staff assist travelers with understanding fare rules, cancellation charges, eligibility for refunds, and options for rebooking or travel credits. Passengers are advised to approach the Icelandair check-in or customer service counters at Terminal 7 well in advance of their flight to address any ticket-related concerns efficiently.
Check-In Process for Icelandair at TUY Terminal

The check-in process at the Icelandair Tulum Airport Terminal is designed to be quick and traveler-friendly. Passengers can check in at dedicated Icelandair counters or use available self-service options for boarding passes and baggage drop. Arriving at least three hours before international flights allows ample time for check-in, security screening, and immigration procedures, ensuring a relaxed and well-organized start to the journey.
Conclusion
The Icelandair TUY Terminal at Tulum Airport offers a well-structured, efficient, and passenger-friendly experience for travelers flying between Tulum, Quintana Roo, Iceland, and onward European destinations. Operating from Terminal 7, Icelandair provides dedicated check-in counters, reliable baggage assistance, responsive customer service, and comprehensive support for departures and arrivals. Passengers benefit from a wide range of amenities, including dining and shopping options, duty-free stores, free Wi-Fi, charging stations, and comfortable seating areas that enhance the overall airport experience.
FAQs on Icelandair TUY Terminal – Tulum Airport
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Icelandair Other Locations

+1-877-777-6741