Jet2.com operates its flights at Rafael Núñez International Airport (CTG) through Terminal 4, one of the airport’s largest and most modern terminals. Passengers flying with Jet2.com CTG Terminal 4 can enjoy a wide range of amenities, including duty-free shopping, international dining options, currency exchange services, lounges, free Wi-Fi, and comfortable seating areas. Terminal 4 is well known for handling international airlines and offers a smooth travel experience with spacious check-in areas, efficient security screening, and advanced customs facilities. The terminal is also well connected to ground transportation, with access to AirTrain CTG, taxis, ride-sharing services, and nearby parking facilities, making arrivals and departures convenient.

Jet2.com passengers are advised to arrive at CTG Terminal 4 well in advance of departure to allow enough time for check-in and security procedures, especially during peak travel seasons.
Table of Contents
What is the Jet2.com CTG Terminal Address?
Jet2.com operates from Terminal 4 at Rafael Núñez International Airport (CTG). The official address is:
Crespo, Cartagena, Bolívar, Colombia
Rafael Núñez International Airport (CTG) Map
View All: Jet2.com Terminal
How to Contact Jet2.com Terminal in CTG?
To contact Jet2.com at Rafael Núñez International Airport (CTG), passengers can reach out directly to the airline’s customer service number and links that shown below in table.
| Rafael Núñez International Airport Phone Number | +1-877-777-6741 / 57 5 6932828 |
| Rafael Núñez International Airport Address | Crespo, Cartagena, Bolívar, Colombia |
| Airport Name | Rafael Núñez International Airport |
| Jet2.com Contact Number | 011 44 20 3059 8336 |
| Rafael Núñez International Airport Code | CTG |
| Jet2.com Ticket Counter Hours | 24/7 |
| Type | International |
| Jet2.com CTG Terminal | Terminal 4 |
| Jet2.com Official Website | https://www.jet2.com/ |
| Official YouTube | https://www.youtube.com/@jet2com |
| Official Twitter | https://x.com/jet2tweets |
| Official Facebook | https://www.facebook.com/jet2 |
| Official Instagram | https://www.instagram.com/jet2pics |
Jet2.com Arrivals Details of Terminal and Gates at CTG Airport
Jet2.com CTG Terminal information is essential for passengers arriving at Rafael Núñez International Airport. Jet2.com flights arriving at CTG typically use Terminal 4, which is dedicated to many international airlines and equipped to handle customs and immigration efficiently. Upon arrival at the Jet2.com Rafael Núñez International Airport Terminal, passengers can expect clearly marked signage guiding them to passport control, baggage claim, and customs inspection areas. Terminal 4 offers modern facilities such as baggage services, currency exchange counters, restrooms, lounges, and food outlets, ensuring a comfortable arrival experience.
Jet2.com Departures Details of Terminal and Gates at CTG Airport
Jet2.com CTG Terminal departure operations also take place from Terminal 4 at CTG Airport. Passengers departing with Jet2.com should proceed directly to Terminal 4 for check-in, baggage drop, and security screening. The Jet2.com Rafael Núñez International Airport Terminal features spacious check-in counters, self-service kiosks, and efficient TSA security lanes designed to manage international departures smoothly. After clearing security, travelers have access to a wide range of shopping, dining, and relaxation options near the departure gates.
Jet2.com Special Assistance at CTG Terminal

Jet2.com CTG Terminal passengers who require additional support can access a wide range of special assistance services at Rafael Núñez International Airport. Terminal 4 is fully equipped to accommodate travelers with reduced mobility, disabilities, medical needs, or those traveling with elderly companions or young children. At the Jet2.com Rafael Núñez International Airport Terminal, passengers can request wheelchair assistance, priority check-in, dedicated security screening, and help with boarding and deplaning.
Jet2.com Premium Lounges at CTG Terminal

Jet2.com Rafael Núñez International Airport Terminal travelers looking for comfort and relaxation before their flight can take advantage of several premium lounges available at Terminal 4. While Jet2.com eligible passengers may access partner or pay-per-use lounges within the terminal. These premium lounges at the Jet2.com CTG Terminal offer amenities such as comfortable seating, complimentary food and beverages, high-speed Wi-Fi, charging stations, quiet workspaces, and shower facilities. Lounges are ideal for passengers seeking a calm environment away from busy departure areas, whether traveling for leisure or long-haul journeys.
Queries Handled by Jet2.com Rafael Núñez International Airport
Queries handled by Jet2.com CTG Terminal services at Rafael Núñez International Airport cover a wide range of passenger needs to ensure a smooth travel experience. Travelers commonly seek assistance with flight schedules, arrival and departure terminal details, gate information, check-in procedures, baggage allowance, lost or delayed luggage, and special assistance requests.
Jet2.com Ticket Cancellations and Refunds at CTG Airport
Jet2.com CTG Terminal passengers seeking help with ticket cancellations and refunds at Rafael Núñez International Airport can approach the Jet2.com service counters or contact customer support for immediate assistance. Cancellation and refund policies depend on the type of fare booked, and airport staff can guide travelers through rebooking options, refund eligibility, and documentation requirements.
Jet2.com Flight Status & Schedule Updates at CTG Terminal
Staying informed about flight timings is easy at the Jet2.com CTG Terminal, where real-time flight status and schedule updates are displayed across Terminal 4. Passengers can monitor departure times, arrival details, boarding announcements, and gate changes through digital screens, airline notifications, and assistance desks. Jet2.com at Rafael Núñez International Airport Terminal staff are available to provide accurate updates, helping travelers plan their time efficiently and avoid last-minute confusion.
Jet2.com Baggage Claims and Assistance at CTG Airport

Baggage claims and assistance for Jet2.com flights are handled in the designated baggage claim area at Terminal 4 of CTG Airport. Upon arrival at the Jet2.com CTG Terminal, passengers can collect checked luggage from clearly marked carousels. In cases of lost, delayed, or damaged baggage, Jet2.com representatives and airport baggage service offices are available to file reports and offer timely support, ensuring passenger concerns are addressed efficiently.
Check-in Process for Jet2.com at CTG Terminal
The check-in process at the Jet2.com CTG Terminal is streamlined to provide a smooth start to every journey. Passengers can use staffed check-in counters, self-service kiosks, and baggage drop facilities located in Terminal 4. Jet2.com Rafael Núñez International Airport Terminal check-in services also include document verification and special assistance support. Travelers are encouraged to arrive early to complete check-in and security procedures comfortably before proceeding to boarding gates.
Facilities and Services Available at Rafael Núñez International Airport for Jet2.com
Facilities and services available at Rafael Núñez International Airport for Jet2.com passengers are designed to ensure a comfortable and convenient travel experience at the Jet2.com CTG Terminal, which operates from Terminal 4.
| Transport Links | Wi-Fi Access |
| Dining and Shopping | CTG Airport Special Assistance |
| CTG Airport Ground Transport Access | Check-In & Security |
| CTG Airport Lounges | Medical Assistance at CTG |
| Currency Exchange | Check-in Services |
| CTG Children’s Facilities | Flight Information Displays |
| CTG Airport Lost & Found Services | Baggage Services |
Conclusion
The Jet2.com CTG Terminal at Rafael Núñez International Airport provides passengers with a modern, well-organized, and traveler-friendly experience. Operating from Terminal 4, Jet2.com ensures smooth arrivals and departures supported by efficient check-in services, advanced security screening, and comprehensive customs and immigration facilities. Passengers benefit from a wide range of amenities, including dining and shopping options, premium lounges, free Wi-Fi, special assistance services, baggage support, and reliable flight information displays
FAQs on Jet2.com CTG Terminal – Rafael Núñez International Airport
Which terminal does Jet2.com use at CTG Airport?
Where is the Jet2.com CTG Terminal located?
How early should I arrive for a Jet2.com flight at CTG?
What should I do if my baggage is lost or delayed on a Jet2.com flight at CTG?
Are lounges available for Jet2.com passengers at CTG?
What dining and shopping options are available at the Jet2.com CTG Terminal?
What transportation options are available from the Jet2.com CTG Terminal?
How can I contact Jet2.com at CTG Airport?
Jet2.com Other Locations

+1-877-777-6741