Jet2.com operates its flights at Adolfo Suárez Madrid–Barajas Airport (MAD) through Terminal 4, one of the airport’s largest and most modern terminals. Passengers flying with Jet2.com MAD Terminal 4 can enjoy a wide range of amenities, including duty-free shopping, international dining options, currency exchange services, lounges, free Wi-Fi, and comfortable seating areas. Terminal 4 is well known for handling international airlines and offers a smooth travel experience with spacious check-in areas, efficient security screening, and advanced customs facilities. The terminal is also well connected to ground transportation, with access to AirTrain MAD, taxis, ride-sharing services, and nearby parking facilities, making arrivals and departures convenient.

Jet2.com passengers are advised to arrive at MAD Terminal 4 well in advance of departure to allow enough time for check-in and security procedures, especially during peak travel seasons.
Table of Contents
What is the Jet2.com MAD Terminal Address?
Jet2.com operates from Terminal 4 at Adolfo Suárez Madrid–Barajas Airport (MAD). The official address is:
Av. de la Hispanidad, s/n, 28042 Madrid, Spain
Adolfo Suárez Madrid–Barajas Airport (MAD) Map
View All: Jet2.com Terminal
How to Contact Jet2.com Terminal in MAD?
To contact Jet2.com at Adolfo Suárez Madrid–Barajas Airport (MAD), passengers can reach out directly to the airline’s customer service number and links that shown below in table.
| Adolfo Suárez Madrid–Barajas Airport Phone Number | +1-877-777-6741 / 34 913 21 10 00 |
| Adolfo Suárez Madrid–Barajas Airport Address | Av. de la Hispanidad, s/n, 28042 Madrid, Spain |
| Airport Name | Adolfo Suárez Madrid–Barajas Airport |
| Jet2.com Contact Number | 011 44 20 3059 8336 |
| Adolfo Suárez Madrid–Barajas Airport Code | MAD |
| Jet2.com Ticket Counter Hours | 24/7 |
| Type | International |
| Jet2.com MAD Terminal | Terminal 4 |
| Jet2.com Official Website | https://www.jet2.com/ |
| Official YouTube | https://www.youtube.com/@jet2com |
| Official Twitter | https://x.com/jet2tweets |
| Official Facebook | https://www.facebook.com/jet2 |
| Official Instagram | https://www.instagram.com/jet2pics |
Jet2.com Arrivals Details of Terminal and Gates at MAD Airport
Jet2.com MAD Terminal information is essential for passengers arriving at Adolfo Suárez Madrid–Barajas Airport. Jet2.com flights arriving at MAD typically use Terminal 4, which is dedicated to many international airlines and equipped to handle customs and immigration efficiently. Upon arrival at the Jet2.com Adolfo Suárez Madrid–Barajas Airport Terminal, passengers can expect clearly marked signage guiding them to passport control, baggage claim, and customs inspection areas. Terminal 4 offers modern facilities such as baggage services, currency exchange counters, restrooms, lounges, and food outlets, ensuring a comfortable arrival experience.
Jet2.com Departures Details of Terminal and Gates at MAD Airport
Jet2.com MAD Terminal departure operations also take place from Terminal 4 at MAD Airport. Passengers departing with Jet2.com should proceed directly to Terminal 4 for check-in, baggage drop, and security screening. The Jet2.com Adolfo Suárez Madrid–Barajas Airport Terminal features spacious check-in counters, self-service kiosks, and efficient TSA security lanes designed to manage international departures smoothly. After clearing security, travelers have access to a wide range of shopping, dining, and relaxation options near the departure gates.
Jet2.com Special Assistance at MAD Terminal

Jet2.com MAD Terminal passengers who require additional support can access a wide range of special assistance services at Adolfo Suárez Madrid–Barajas Airport. Terminal 4 is fully equipped to accommodate travelers with reduced mobility, disabilities, medical needs, or those traveling with elderly companions or young children. At the Jet2.com Adolfo Suárez Madrid–Barajas Airport Terminal, passengers can request wheelchair assistance, priority check-in, dedicated security screening, and help with boarding and deplaning.
Jet2.com Premium Lounges at MAD Terminal

Jet2.com Adolfo Suárez Madrid–Barajas Airport Terminal travelers looking for comfort and relaxation before their flight can take advantage of several premium lounges available at Terminal 4. While Jet2.com eligible passengers may access partner or pay-per-use lounges within the terminal. These premium lounges at the Jet2.com MAD Terminal offer amenities such as comfortable seating, complimentary food and beverages, high-speed Wi-Fi, charging stations, quiet workspaces, and shower facilities. Lounges are ideal for passengers seeking a calm environment away from busy departure areas, whether traveling for leisure or long-haul journeys.
Queries Handled by Jet2.com Adolfo Suárez Madrid–Barajas Airport
Queries handled by Jet2.com MAD Terminal services at Adolfo Suárez Madrid–Barajas Airport cover a wide range of passenger needs to ensure a smooth travel experience. Travelers commonly seek assistance with flight schedules, arrival and departure terminal details, gate information, check-in procedures, baggage allowance, lost or delayed luggage, and special assistance requests.
Jet2.com Ticket Cancellations and Refunds at MAD Airport
Jet2.com MAD Terminal passengers seeking help with ticket cancellations and refunds at Adolfo Suárez Madrid–Barajas Airport can approach the Jet2.com service counters or contact customer support for immediate assistance. Cancellation and refund policies depend on the type of fare booked, and airport staff can guide travelers through rebooking options, refund eligibility, and documentation requirements.
Jet2.com Flight Status & Schedule Updates at MAD Terminal
Staying informed about flight timings is easy at the Jet2.com MAD Terminal, where real-time flight status and schedule updates are displayed across Terminal 4. Passengers can monitor departure times, arrival details, boarding announcements, and gate changes through digital screens, airline notifications, and assistance desks. Jet2.com at Adolfo Suárez Madrid–Barajas Airport Terminal staff are available to provide accurate updates, helping travelers plan their time efficiently and avoid last-minute confusion.
Jet2.com Baggage Claims and Assistance at MAD Airport

Baggage claims and assistance for Jet2.com flights are handled in the designated baggage claim area at Terminal 4 of MAD Airport. Upon arrival at the Jet2.com MAD Terminal, passengers can collect checked luggage from clearly marked carousels. In cases of lost, delayed, or damaged baggage, Jet2.com representatives and airport baggage service offices are available to file reports and offer timely support, ensuring passenger concerns are addressed efficiently.
Check-in Process for Jet2.com at MAD Terminal
The check-in process at the Jet2.com MAD Terminal is streamlined to provide a smooth start to every journey. Passengers can use staffed check-in counters, self-service kiosks, and baggage drop facilities located in Terminal 4. Jet2.com Adolfo Suárez Madrid–Barajas Airport Terminal check-in services also include document verification and special assistance support. Travelers are encouraged to arrive early to complete check-in and security procedures comfortably before proceeding to boarding gates.
Facilities and Services Available at Adolfo Suárez Madrid–Barajas Airport for Jet2.com
Facilities and services available at Adolfo Suárez Madrid–Barajas Airport for Jet2.com passengers are designed to ensure a comfortable and convenient travel experience at the Jet2.com MAD Terminal, which operates from Terminal 4.
| Transport Links | Wi-Fi Access |
| Dining and Shopping | MAD Airport Special Assistance |
| MAD Airport Ground Transport Access | Check-In & Security |
| MAD Airport Lounges | Medical Assistance at MAD |
| Currency Exchange | Check-in Services |
| MAD Children’s Facilities | Flight Information Displays |
| MAD Airport Lost & Found Services | Baggage Services |
Conclusion
The Jet2.com MAD Terminal at Adolfo Suárez Madrid–Barajas Airport provides passengers with a modern, well-organized, and traveler-friendly experience. Operating from Terminal 4, Jet2.com ensures smooth arrivals and departures supported by efficient check-in services, advanced security screening, and comprehensive customs and immigration facilities. Passengers benefit from a wide range of amenities, including dining and shopping options, premium lounges, free Wi-Fi, special assistance services, baggage support, and reliable flight information displays
FAQs on Jet2.com MAD Terminal – Adolfo Suárez Madrid–Barajas Airport
Which terminal does Jet2.com use at MAD Airport?
Where is the Jet2.com MAD Terminal located?
How early should I arrive for a Jet2.com flight at MAD?
What should I do if my baggage is lost or delayed on a Jet2.com flight at MAD?
Are lounges available for Jet2.com passengers at MAD?
What dining and shopping options are available at the Jet2.com MAD Terminal?
What transportation options are available from the Jet2.com MAD Terminal?
How can I contact Jet2.com at MAD Airport?
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+1-877-777-6741