Jetstar Asia STI Terminal – Cibao International Airport

Jetstar Asia operates from Terminal 4 at Cibao International Airport (STI) in Santiago de los Caballeros. This modern terminal offers a wide range of passenger services, including check-in counters, baggage assistance, dining options, shopping outlets, and free Wi-Fi. Whether you’re arriving or departing, Jetstar Asia passengers can enjoy a smooth travel experience at STI Terminal 4. For flight updates, terminal services, or assistance, travelers can contact Jetstar Asia’s customer support or the STI Terminal 4 help desk.

What is the Jetstar Asia STI Terminal Address?

Jetstar Asia operates its flights from Terminal 4 at STI, which is a major international terminal offering a wide range of services and amenities for travelers.

Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic

Cibao International Airport (STI) Map

View All: Jetstar Asia

How to Contact Jetstar Asia Terminal in STI?

For inquiries related to flights, baggage, and customer service, passengers can contact Jetstar Asia at:

Jetstar Asia Terminal STI Departures

Jetstar Asia operates all departures from Terminal 4 at Cibao International Airport (STI) in Santiago de los Caballeros. Passengers flying with Jetstar Asia should check in at Terminal 4, where they’ll find dedicated check-in counters, baggage services, and departure gates. For real-time flight status, gate numbers, and departure updates, visit the STI Airport Departures page. It’s recommended to arrive at least 3 hours before your scheduled departure for international flights.

Jetstar Asia Cibao International Airport Arrivals Terminal

Jetstar Asia flights arrive at Terminal 4 of Cibao International Airport (STI) in Santiago de los Caballeros. Terminal 4 is a major international terminal equipped with customs and immigration services, baggage claim, and passenger assistance. Travelers arriving on Jetstar Asia can follow signs to immigration, collect their luggage at the designated baggage carousel, and proceed to ground transportation or connecting flights.

Queries Handled by Jetstar Asia Cibao International Airport

Jetstar Asia handles a wide range of passenger queries to ensure a smooth travel experience. Services include:

Flight Check-in and Boarding Assistance at STI Terminal

Passengers flying with Frontier Airlines can receive comprehensive flight check-in and boarding assistance at STI Terminal 5. The airline offers multiple check-in options including online check-in (available 24 hours before departure), self-service kiosks, and traditional check-in counters at STI Airport. For boarding assistance, Frontier staff are available to help passengers with special needs, families with young children, or those requiring extra time. Clear signage and announcements throughout STI Terminal ensure all travelers can easily navigate the boarding process. Business Class passengers and Frontier Miles elite members enjoy priority boarding privileges at STI Airport.

Baggage Services (including lost or delayed luggage) at STI Airport

Frontier Airlines provides dedicated baggage services at STI Terminal 5 to assist passengers with all luggage-related matters. The baggage service office handles claims for lost, delayed, or damaged luggage for flights arriving at STI Airport. Travelers should retain their baggage claim tags and have their flight details ready when filing reports at STI Terminal. Information about Frontier’s strict baggage policies, including fees for carry-on and checked luggage, is available at the check-in counters in STI Airport. Staff can also assist with oversized or special items at STI Terminal 5.

Flight Changes, Cancellations, and Rebookings at STI Terminal

For flight changes, cancellations, and rebookings, passengers should visit the Frontier Airlines ticket counter at STI Terminal 5. While most modifications can be made online, last-minute changes may require assistance from Frontier agents at STI Airport. Be aware that Frontier’s ultra-low-cost model includes fees for most changes, and refund eligibility depends on fare type. The customer service desk at STI Terminal can explain all options and associated costs for itinerary adjustments, including same-day flight changes when available.

Visa and Travel Document Verification at STI Airport

Frontier Airlines staff at STI Terminal 5 conduct visa and travel document verification during check-in for international flights. While Frontier primarily operates domestic routes from STI Airport, connecting passengers must ensure they have proper documentation for their final destination. The check-in counters at STI Terminal display information about current travel requirements, and agents can verify passports, visas, and other necessary documents before passengers proceed through security at STI Airport.

Special Assistance Requests (wheelchair support, unaccompanied minors) at STI Terminal

Frontier Airlines offers comprehensive special assistance services at STI Terminal 5, including wheelchair support and services for unaccompanied minors. Passengers requiring wheelchair assistance should notify the airline at least 48 hours before departure by calling customer service or requesting help upon arrival at STI Airport. For unaccompanied minors, Frontier provides supervised travel services that must be arranged in advance, with guardians required to complete documentation at STI Terminal before departure. Staff at STI Airport are trained to assist passengers with disabilities through all stages of their journey.

Information on Delays and Gate Changes at STI Terminal

Real-time information on delays and gate changes is available throughout STI Terminal 5. Frontier Airlines displays flight status updates on departure screens and provides notifications through their mobile app. For the most current information, passengers can visit the Frontier customer service desk at STI Airport or check the flight information display systems located near all boarding gates in STI Terminal. In case of significant delays, Frontier staff at STI Airport can assist with rebooking options and hotel accommodations when applicable.

Customer Service Support for complaints, compliments, and general inquiries at STI Airport

Frontier Airlines offers customer service support at STI Terminal 5 for all travel-related inquiries, complaints, and compliments. The airline’s customer service desk handles general questions about bookings, baggage policies, and Frontier Miles at STI Airport. For more complex issues, passengers can speak with a supervisor at STI Terminal or contact Frontier’s customer relations department after their flight. Feedback about the travel experience at STI Airport can also be submitted through Frontier’s official website or mobile app for prompt resolution.

Facilities and Services Available at Cibao International Airport for Jetstar Asia

Jetstar Asia operates from Terminal 4 at Cibao International Airport (STI), one of the busiest and most advanced terminals in the U.S. Terminal 4 offers a wide range of passenger-friendly services and amenities to ensure a smooth and comfortable travel experience.

• Check-in Counters & Self-Service Kiosks at STI
• STI Baggage Services
• Customs & Immigration at STI
• Free Wi-Fi at STI
• STI Airport Lounges
• Dining Options at STI
• Shopping at STI
• Restrooms & Nursing Suites at STI
• Pet Relief Areas at STI
• Luggage Storage at STI
• Accessibility Services at STI
• Transportation Access from STI

Conclusion

Jetstar Asia operates from Terminal 4 at STI Airport, offering travelers a smooth and well-supported experience. With helpful services, modern facilities, and easy contact options, the Jetstar Asia STI Terminal ensures a hassle-free journey for both arrivals and departures.

FAQs on Jetstar Asia STI Terminal – Cibao International Airport

The answers to your FAQs about Jetstar Asia at Cibao International Airport (STI):