LOT Polish Airlines operates from São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU), offering passengers a comfortable and efficient gateway between São Paulo and Poland, as well as other European destinations. The LOT Polish Airlines GRU Terminal 7 is designed to support international travelers with modern facilities, streamlined check-in services, and well-organized security procedures. Passengers flying with LOT Polish Airlines can enjoy convenient check-in counters, self-service kiosks, and professional customer assistance for ticketing, baggage, and special travel needs.

The terminal 7 provides a wide range of amenities, including comfortable seating areas, dining options, duty-free shopping, lounges, and free Wi-Fi, ensuring a pleasant pre-flight experience. The LOT Polish Airlines São Paulo/Guarulhos–Governador André Franco Montoro International Airport Terminal also offers easy access to ground transportation such as taxis, ride-sharing services, airport shuttles, and public transit, making travel to and from São Paulo simple and hassle-free.
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What is the LOT Polish Airlines GRU Terminal Address?
The São Paulo/Guarulhos–Governador André Franco Montoro International Airport terminal is situated at:
Rod. Hélio Smidt, s/n – Cumbica, Guarulhos – SP, Brazil
São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) Map
View All: LOT Polish Airlines Terminal
How to Contact LOT Polish Airlines Terminal in GRU?
To Contact LOT Polish Airlines at Terminal 7 of São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU), passengers can reach their dedicated office by calling +1 (212) 789-0970 for assistance or visit their official website:
| São Paulo/Guarulhos–Governador André Franco Montoro International Airport Phone Number | +1-877-777-6741 / 55 11 2445-2945 |
| São Paulo/Guarulhos–Governador André Franco Montoro International Airport Address | Rod. Hélio Smidt, s/n – Cumbica, Guarulhos – SP, Brazil |
| Airport Name | São Paulo/Guarulhos–Governador André Franco Montoro International Airport |
| Airport Type | International |
| São Paulo/Guarulhos–Governador André Franco Montoro International Airport Code | GRU |
| LOT Polish Airlines Ticket Counter Hours | 24/7 |
| LOT Polish Airlines Contact Number | (212) 789-0970 |
| LOT Polish Airlines GRU Terminal | Terminal 7 |
| LOT Polish Airlines Official Website | https://www.lot.com/us/en |
| Official YouTube | https://www.youtube.com/user/LOTPolishAirlinesTV |
| Official Twitter | https://x.com/lotplairlines |
| Official Facebook | https://www.facebook.com/PllLOT/ |
| Official Instagram | https://www.instagram.com/flylot/ |
Departures Details of LOT Polish Airlines at GRU Airport
The LOT Polish Airlines at São Paulo/Guarulhos–Governador André Franco Montoro International Airport ensures a smooth and efficient departure experience for travelers flying from São Paulo to destinations in Poland and across Europe. Passengers can take advantage of modern check-in counters, self-service kiosks, and dedicated customer service staff to assist with ticketing, baggage drop, and seat selection. Travelers are advised to arrive at least three hours prior to international flights to complete security checks and document verification.
Arrivals Details of LOT Polish Airlines at GRU Airport
The LOT Polish Airlines GRU Terminal 7 also provides a hassle-free arrival experience for passengers landing in São Paulo . Upon arrival, travelers are guided through streamlined customs and immigration facilities, followed by well-marked baggage claim areas. The terminal offers easy access to ground transportation, including taxis, ride-sharing services, airport shuttles, and public transit, ensuring a smooth connection to the city or onward destinations. Additional amenities such as information desks, restrooms, and currency exchange counters are readily available to enhance passenger convenience.
LOT Polish Airlines Travelling with Animals at GRU Terminal

Passengers flying with LOT Polish Airlines through the GRU Terminal can travel with pets or service animals following airline and airport guidelines. The terminal provides clear instructions and assistance for check-in, documentation, and compliance with international travel regulations regarding animals. Special support is available for passengers traveling with service or emotional support animals, including guidance through security and boarding procedures. Travelers are advised to notify LOT Polish Airlines in advance to ensure smooth handling and proper accommodations for their animals.
Meals and Drinks for LOT Polish Airlines at GRU Terminal

The LOT Polish Airlines GRU Terminal 7 offers a variety of dining options to cater to different tastes and schedules. Passengers can enjoy freshly prepared meals, light snacks, and beverages before boarding their flights. The terminal features cafés, restaurants, and grab-and-go outlets, as well as lounges for passengers seeking a more relaxed dining experience. Complimentary beverages may be available for premium cabin passengers, while in-flight meal services ensure continued comfort during long-haul flights.
Services and Facilities at LOT Polish Airlines GRU Terminal
The LOT Polish Airlines GRU Terminal 7 at São Paulo/Guarulhos–Governador André Franco Montoro International Airport offers a comprehensive range of services and facilities designed to enhance passenger comfort and convenience.
| Self-Service Kiosks | GRU Security Screening |
| GRU Multilingual Staff | GRU Airport Special Assistance |
| GRU Airport Ground Transport Access | Check-In & Security |
| GRU Airport Lounge Access | Transport Links |
| Currency Exchange | GRU Check-in Services |
| Wi-Fi Connectivity | Flight Information Displays |
| GRU Airport Lost & Found Services | Baggage Services at GRU |
Queries Handled by LOT Polish Airlines at São Paulo/Guarulhos–Governador André Franco Montoro International Airport
At the LOT Polish Airlines GRU Terminal, passengers can receive assistance for a wide range of travel-related queries to ensure a smooth and stress-free journey. The airline’s customer service team efficiently handles questions regarding flight schedules, departures, and arrivals, as well as check-in procedures, boarding passes, and gate information.
LOT Polish Airlines Ticket Cancellations and Refunds at GRU International Airport
The LOT Polish Airlines São Paulo/Guarulhos–Governador André Franco Montoro International Airport Terminal provides comprehensive support for ticket cancellations and refunds in accordance with airline policies. Passengers can inquire about eligibility for refunds, travel credits, or rebooking options depending on their ticket type. Dedicated staff at the terminal assist with processing cancellations, explaining fare rules, and guiding travelers through the refund request process, ensuring a transparent and hassle-free experience.
LOT Polish Airlines Lounges and Relaxation at GRU International Airport

Travelers at the LOT Polish Airlines GRU Terminal 7 can enjoy comfortable lounges designed to provide a relaxing pre-flight environment. Lounges offer amenities such as cozy seating, complimentary refreshments, Wi-Fi access, newspapers and magazines, and charging stations for electronic devices. Premium cabin passengers and eligible members can take advantage of these facilities to unwind, work, or refresh before their flights, making the travel experience more comfortable and enjoyable.
Baggage Policies & Lost/Delayed Luggage Claims at GRU International Airport

At the LOT Polish Airlines GRU Terminal, passengers are supported with clear guidance on baggage policies, including allowances, fees, and handling of special items. In the event of lost, delayed, or damaged luggage, airline staff are available at dedicated counters to assist with claims and provide updates on baggage recovery, ensuring travelers’ belongings are tracked and returned as efficiently as possible.
LOT Polish Airlines Flight Status & Schedule Updates at GRU Terminal

Passengers traveling through the LOT Polish Airlines São Paulo/Guarulhos–Governador André Franco Montoro International Airport Terminal can access real-time flight status and schedule updates via information screens, the airline’s website, or customer service counters. Staff are available to provide accurate information regarding delays, gate changes, and rebooking options, helping travelers stay informed and manage their journeys with ease.
Conclusion
The LOT Polish Airlines GRU Terminal 7 at São Paulo/Guarulhos–Governador André Franco Montoro International Airport offers a seamless and passenger-focused travel experience for travelers flying between São Paulo and Europe. Equipped with modern check-in counters, self-service kiosks, and streamlined security procedures, the terminal ensures efficient departures and arrivals. Passengers benefit from a wide range of amenities, including comfortable seating, lounges, diverse dining options, duty-free shopping, free Wi-Fi, and convenient ground transportation.
FAQs on LOT Polish Airlines GRU Terminal – São Paulo/Guarulhos–Governador André Franco Montoro International Airport
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LOT Polish Airlines Other Locations

+1-877-777-6741