Lucky Air operates from Greater Rochester International Airport (ROC) at Terminal 1, is one of the busiest international airports in the American States, known for its modern terminals, global flight connections, and passenger-focused services. The Lucky Air ROC Terminal 1 typically provides essential facilities such as airline check-in counters, baggage services, security checkpoints, and convenient access to customs and immigration for international passengers. Whether you are flying domestically or internationally, Lucky Air’s operations at ROC focus on punctuality, customer satisfaction, and a stress-free airport experience.

ROC Airport offers a wide range of amenities including restaurants, cafes, duty-free shopping, retail stores, airport lounges, free Wi-Fi, charging stations, and traveler assistance desks to enhance the airport experience. Transportation options at the Lucky Air at Greater Rochester International Airport Terminal 1 include taxis, ride-sharing services, airport shuttles, rental cars, and the AirTrain ROC, which connects all terminals to Rochester subway and rail systems.
Table of Contents
What is the Lucky Air ROC Terminal Address?
The Greater Rochester International Airport terminal is situated at:
1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport (ROC) Map
View All: Lucky Air Terminal
How to Contact Lucky Air Terminal in ROC?
We provide all the contact details below about the Lucky Air Greater Rochester International Airport for any queries, you can contact these numbers:
| Greater Rochester International Airport Phone Number | +1-877-777-6741 / 1 585-753-7000 |
| Greater Rochester International Airport Address | 1200 Brooks Ave, Rochester, NY 14624, American States |
| Airport Name | Greater Rochester International Airport |
| Airport Type | International |
| Greater Rochester International Airport Code | ROC |
| Lucky Air Ticket Counter Hours | 24/7 |
| Lucky Air Contact Number | +86-10-95326 |
| Lucky Air ROC Terminal | Terminal 1 |
| Lucky Air Official Website | https://www.luckyair.net/ |
Lucky Air Departures Details of Terminal at ROC International Airport
Lucky Air ROC Terminal departure information is essential for travelers planning a smooth journey from Greater Rochester International Airport. The Lucky Air Greater Rochester International Airport Terminal 1 for departures typically offers dedicated check-in counters, baggage drop facilities, and organized security screening to ensure efficient processing. International travelers are advised to arrive early to complete check-in, security checks, and immigration procedures without stress.
Lucky Air Arrivals Details of Terminal at ROC International Airport
Lucky Air Greater Rochester International Airport Terminal arrival details help passengers navigate Greater Rochester International Airport efficiently after landing. Upon arrival, Lucky Air travelers proceed through the designated terminal for immigration clearance, baggage claim, and customs inspection. The Lucky Air ROC Terminal 1 arrival area is well-marked with clear signage and staffed service desks to assist passengers throughout the process. After exiting the arrivals area, travelers have access to multiple transportation options including taxis, ride-sharing services, airport shuttles, and rental cars.
Lucky Air Special Assistance at ROC Terminal

Lucky Air ROC Terminal 1 offers special assistance services at Greater Rochester International Airport to ensure a comfortable and accessible travel experience for all passengers. Travelers who require additional support, including passengers with reduced mobility, seniors, unaccompanied minors, or those needing medical assistance, can request help in advance through Lucky Air. The ROC Terminal is equipped with wheelchair assistance, priority check-in options, accessible restrooms, elevators, and clearly marked pathways to support passengers with special needs.
Lucky Air Ticket Cancellation and Refund Policies at ROC Terminal

Lucky Air passengers should be familiar with ticket cancellation and refund policies to manage travel changes effectively. Ticket cancellation rules and refund eligibility depend on the fare type, booking class, and ticket conditions purchased through Lucky Air. At the Lucky Air Greater Rochester International Airport Terminal, passengers can receive guidance from airline representatives regarding cancellations, rebooking, or refund requests. Some tickets may allow free or low-cost changes, while others may involve cancellation fees. Refunds, when applicable, are typically processed to the original form of payment within the airline’s stated timeframe.
Services and Facilities Offered By Lucky Air at ROC International Airport
Services and facilities offered by Lucky Air at ROC International Airport are designed to ensure a smooth, comfortable, and convenient travel experience for passengers using the Lucky Air ROC Terminal.
- ROC Airport Shopping Outlets
- Comfortable Lounges
- Ground Transportation at ROC
- ROC Airport Dining Options
- Efficient Check-in Services at ROC Terminal
- Baggage Services at ROC
- Special Assistance Services
- Free Wi-Fi Access
- ROC Airport Flight Information Displays
- Customer Support
Queries Handled by Lucky Air at ROC Terminal to Provide Stress-Free Journeys
Lucky Air at ROC Terminal play an important role in ensuring a smooth and stress-free journey for passengers traveling through Greater Rochester International Airport. At the Lucky Air ROC Terminal, travelers can approach airline representatives for assistance with flight information, check-in times, boarding procedures, seat assignments, and baggage allowance details.
Lucky Air Baggage Claims and Assistance at ROC Airport

Lucky Air ROC Terminal offers efficient baggage claims and assistance services to ensure passengers experience a hassle-free arrival at Greater Rochester International Airport. Upon landing, Lucky Air travelers can collect their checked luggage from clearly marked baggage claim areas within the terminal. Airline staff are available to assist with lost, delayed, or damaged baggage and provide guidance on filing claims or tracking items.
Lucky Air Flight Status & Schedule Updates at ROC Terminal

Lucky Air Greater Rochester International Airport Terminal provides real-time flight status and schedule updates to keep passengers informed before departures and after arrivals at ROC Airport. Travelers can access flight information through digital display boards at the terminal, Lucky Air mobile apps, or the airline’s official website. The terminal staff is also available to answer queries regarding delays, cancellations, gate changes, or connecting flights, ensuring a stress-free travel experience for all Lucky Air passengers.
Lucky Air Check-in Process at ROC Terminal

The Lucky Air ROC Terminal check-in process is designed for speed and convenience at Greater Rochester International Airport. Passengers can complete check-in at dedicated counters, use self-service kiosks, or check in online before arriving at the airport. Staff at the Lucky Air Greater Rochester International Airport Terminal assist with boarding passes, baggage tagging, and special requests such as seat selection or travel assistance, helping passengers begin their journey smoothly.
Lucky Air Smoking Areas at ROC Terminal
Lucky Air Greater Rochester International Airport Terminal provides designated smoking areas for travelers at Greater Rochester International Airport. These areas are clearly marked within the terminal and located outside of secure zones, ensuring compliance with airport regulations while allowing passengers to smoke in a safe and convenient environment before or after flights.
Conclusion
Lucky Air ROC Terminal at Greater Rochester International Airport offers a seamless and passenger-focused travel experience, catering to both departures and arrivals with efficiency and convenience. Terminal 1 is equipped with modern facilities, including check-in counters, baggage services, security checkpoints, customs and immigration access, and special assistance services, ensuring all travelers, including those with mobility or medical needs, have a comfortable journey. Passengers can take advantage of a wide range of amenities, such as dining options, shopping outlets, lounges, free Wi-Fi, and flight information displays, while also enjoying convenient ground transportation options.
FAQs on Lucky Air ROC Terminal – Greater Rochester International Airport
Which terminal does Lucky Air operate from at ROC Airport?
What services are available at Lucky Air ROC Terminal?
What are the ground transportation options from Lucky Air ROC Terminal?
Does Lucky Air provide ticket cancellation and refund services at ROC?
Are there lounges available at Lucky Air ROC Terminal?
How early should I arrive at Lucky Air ROC Terminal for international flights?
How can I contact Lucky Air at ROC Terminal for inquiries?
What should I do if I lose my baggage with Lucky Air at ROC?
Lucky Air Other Locations

+1-877-777-6741