Philippine Airlines AUA Terminal offers international travelers a welcoming and well-organized experience for flights between Oranjestad and the Philippines, operating from Terminal 1 at Queen Beatrix International Airport. As the airline’s designated hub at AUA, the Philippine Airlines AUA Terminal provides passengers with convenient check-in counters located in the Departures Hall, self-service kiosks, and helpful staff to assist with ticketing, baggage, and boarding procedures, ensuring a smooth start to every journey. Passengers can take advantage of a variety of amenities, including modern seating areas, free Wi-Fi, premium lounges, diverse dining options, and retail shops offering travel essentials. The terminal 1 features a range of amenities including lounges, dining and shopping options, clear flight information displays, and efficient security screening to make departures stress-free.

Table of Contents
What is the Philippine Airlines AUA Terminal Address?
Philippine Airlines address:
L.G. Smith Blvd 75, Oranjestad, Aruba
Queen Beatrix International Airport (AUA) Map
View All: Philippine Airlines Terminal
How to Contact Philippine Airlines Terminal in AUA?
For inquiries related to flights, baggage, and customer service, passengers can contact Philippine Airlines at Queen Beatrix International Airport:
| Queen Beatrix International Airport Phone Number | +1-877-777-6741 / 297 524 2424 |
| Queen Beatrix International Airport Address | L.G. Smith Blvd 75, Oranjestad, Aruba |
| Airport Name | Queen Beatrix International Airport |
| Philippine Airlines Contact Number | 800-435-9725 |
| Queen Beatrix International Airport Code | AUA |
| Philippine Airlines Ticket Counter Hours | 24/7 |
| Type | International |
| Philippine Airlines AUA Terminal | Terminal 1 |
| Philippine Airlines Official Website | https://www.philippineairlines.com/ph/en/home.html |
| Official YouTube | https://www.youtube.com/user/flypaltv |
| Official Twitter | https://x.com/flyPAL |
| Official Facebook | https://www.facebook.com/PhilippineAirlines |
| Official Instagram | https://www.instagram.com/flypal/ |
Philippine Airlines Departures Details of Terminal at AUA Airport
Passengers departing with Philippine Airlines AUA Terminal can enjoy a smooth and hassle-free experience at Terminal 1 of Queen Beatrix International Airport. The terminal features dedicated Philippine Airlines check-in counters and convenient self-service kiosks, allowing travelers to complete ticketing and baggage drop efficiently. Security screening at Terminal 1 is streamlined, with clear signage guiding passengers to their gates, while helpful staff are available to assist with any queries.
Philippine Airlines Arrivals Details of Terminal at AUA Airport
Arriving passengers at the Philippine Airlines AUA Terminal will find Terminal 1 equipped with efficient services and modern facilities designed for a smooth arrival process. Upon landing, travelers are guided through immigration and customs with minimal wait times, ensuring a quick transition from plane to terminal. Baggage claim is convenient, with clearly marked carousels designated for Philippine Airlines flights. The terminal also provides various ground transportation options, including taxis, ride-share services, AirTrain connections, and rental car facilities for onward travel.
Upgrade Class for Philippine Airlines Travelers at AUA Terminal

Passengers traveling through the Philippine Airlines AUA Terminal can enjoy convenient options to upgrade their travel class for a more comfortable journey. Terminal 1 offers dedicated counters and customer service desks where travelers can inquire about seat upgrades, including Premium Economy or Business Class, depending on availability. Upgrades can also be requested online or through the Philippine Airlines mobile app prior to arrival at AUA. Travelers opting for an upgrade benefit from priority check-in, faster boarding, extra baggage allowance, and access to exclusive airport lounges.
Philippine Airlines Special Assistance at AUA Terminal
The Philippine Airlines AUA Terminal provides comprehensive special assistance services at Terminal 1 to accommodate passengers with reduced mobility, elderly travelers, unaccompanied minors, and those with other special needs. Assistance includes wheelchair services, escort support through check-in, security, and boarding, as well as guidance for connecting flights. Staff at dedicated service desks are trained to handle specific passenger requirements efficiently and courteously.
Services and Facilities provided by Philippine Airlines at AUA Airport
Philippine Airlines at AUA Airport offers a wide range of services and facilities designed to make travel through the Philippine Airlines AUA Terminal 1 smooth, convenient, and comfortable.
| AUA Airport Lounges | Information Desk |
| Dining and Shopping | AUA Airport Special Assistance |
| AUA Airport Ground Transport Access | Check-In & Security at AUA |
| Medical Assistance | Transport Links at AUA |
| Currency Exchange at AUA | Check-in Services |
| Wi-Fi Access | Flight Information Displays at AUA |
| AUA Airport Lost & Found Services | Baggage Services |
Tips for Philippine Airlines Travelers to get Stress-Free Journey at AUA Terminal
Travelers flying with Philippine Airlines AUA Terminal can enjoy a stress-free journey at Terminal 1 of AUA Airport by following a few helpful tips.
Philippine Airlines Ticket Cancellation and Refund Policies at AUA Terminal
Passengers traveling through the Philippine Airlines AUA Terminal can manage ticket cancellations and refund requests conveniently. Philippine Airlines offers flexible policies that allow travelers to cancel or modify reservations online, through customer service, or at the ticket counter in Terminal 1. Depending on the fare type and timing of the cancellation, passengers may be eligible for a full refund, partial refund, or travel credit for future use.
Philippine Airlines Flight Status & Schedule Updates at AUA Terminal

Staying informed about flight departures and arrivals is essential at the Philippine Airlines AUA Terminal. Passengers can check real-time flight status and schedule updates via the Philippine Airlines mobile app, official website, or digital display boards throughout Terminal 1. These updates include departure times, gate assignments, delays, and cancellations. Additionally, customer service staff are available to assist with any flight-related inquiries, helping passengers plan their airport movements efficiently and avoid last-minute surprises.
Baggage Handling and Lost Luggage for Philippine Airlines at AUA Terminal

Travelers flying through the Philippine Airlines AUA Terminal benefit from clear and traveler-friendly baggage policies. Standard checked and carry-on allowances vary by fare type and destination, ensuring hassle-free packing. In case of lost, delayed, or damaged luggage, passengers can visit the Philippine Airlines baggage services desk in Terminal 1 or file a claim via the airline’s online portal.
Conclusion
The Philippine Airlines AUA Terminal at Terminal 1 of Queen Beatrix International Airport offers passengers a seamless, comfortable, and well-organized travel experience. From efficient check-in counters and self-service kiosks to streamlined security and boarding processes, the terminal ensures departures and arrivals are stress-free. Passengers benefit from a wide array of amenities, including lounges, dining and shopping options, free Wi-Fi, currency exchange, and medical assistance, while ground transportation options like taxis, ride-shares, AirTrain, and rental cars make onward travel convenient. The terminal also provides specialized services, such as class upgrades, priority boarding, and comprehensive assistance for travelers with reduced mobility or special needs.
FAQs about Philippine Airlines at Queen Beatrix International Airport – AUA
Which terminal does Philippine Airlines operate from at AUA Airport?
What is the address of Philippine Airlines AUA Terminal?
How can I contact Philippine Airlines at AUA Airport?
What time should I arrive at AUA for a Philippine Airlines international flight?
What facilities are available at Philippine Airlines AUA Terminal?
What should I do if my luggage is lost or delayed at AUA?
What ground transportation options are available from Terminal 1?
Philippine Airlines Other Locations

+1-877-777-6741