As one of China’s premier airlines, Xiamen Airlines ensures smooth check-ins, convenient services, and efficient boarding processes at their dedicated terminal. Xiamen Airlines STI Terminal 4 offers a seamless and comfortable travel experience for passengers flying through Santiago de los Caballeros Cibao International Airport. Travelers flying with Xiamen Airlines that operates from Terminal 4 at Cibao International Airport can enjoy a variety of amenities, including modern waiting lounges, free Wi-Fi, and duty-free shopping. The airline’s commitment to quality service makes the STI Terminal a welcoming space for both business and leisure travelers. Passengers can expect quick connections and reliable flight schedules, with Xiamen Airlines’ staff available to assist with any travel needs.

Additionally, The Airlines well-maintained check-in counters and baggage handling ensure that the journey is as stress-free as possible. As travel between the U.S. and China continues to grow, Xiamen Airlines at STI Terminal 4 is a key player in providing efficient and enjoyable travel options.
Table of Contents
What is the Xiamen Airlines STI Terminal Address?
Xiamen Airlines STI Terminal address is:
Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic
Cibao International Airport (STI) Map
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How to Contact Xiamen Airlines Terminal in STI?
Passengers can contact Xiamen Airlines’s customer service through their official website or by calling their dedicated phone lines for STI Airport inquiries, which are given below in table form:
| Cibao International Airport Phone Number | +1-877-777-6741 / 1 809-689-8344 |
| Cibao International Airport Address | Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic |
| Airport Name | Cibao International Airport |
| Xiamen Airlines Contact Number | (844) 629-5557 |
| Cibao International Airport Code | STI |
| Xiamen Airlines Ticket Counter Hours | 24/7 |
| Type | International |
| Xiamen Airlines STI Terminal | Terminal 4 |
| Xiamen Airlines Official Website | https://www.xiamenair.com/en-us/ |
| Official YouTube | https://www.youtube.com/@xiamenairlines9201 |
| Official Twitter | https://x.com/XiamenAirlines |
| Official Facebook | https://www.facebook.com/XiamenAirlines/ |
| Official Instagram | https://www.instagram.com/xiamenairlines/ |
Departures Details of Terminal for Xiamen Airlines Travelers at STI Airport
Xiamen Airlines operates its international departures from Terminal 4 at Cibao International Airport, offering passengers a smooth and well-organized departure experience. Travelers flying from the Xiamen Airlines STI Terminal are advised to arrive at least three hours before scheduled departure for international flights to allow sufficient time for check-in, security screening, and immigration procedures. The terminal features dedicated Xiamen Airlines check-in counters, efficient baggage handling, and helpful ground staff to assist passengers.
Arrivals Details of Terminal for Xiamen Airlines Travelers at STI Airport
Upon arrival, Xiamen Airlines flights also land at Terminal 4 at STI Airport, ensuring consistency and ease for international travelers. Passengers arriving at the Xiamen Airlines STI Terminal proceed through U.S. Customs and Border Protection, where immigration and baggage claim facilities are clearly marked and efficiently managed. The terminal provides access to ground transportation options such as taxis, ride-sharing services, AirTrain connections, and car rentals, allowing seamless onward travel.
Xiamen Airlines Shopping and Dining Options at STI Terminal
Travelers passing through the Xiamen Airlines STI Terminal can enjoy a wide selection of shopping and dining options designed to enhance the airport experience. STI Terminal 4 features duty-free stores offering perfumes, cosmetics, electronics, and luxury goods, making it convenient for international passengers to shop before departure. In addition to retail outlets, the terminal offers diverse dining choices, including quick-service cafés, international cuisine, and grab-and-go food options.
Xiamen Airlines Ticket Cancellation and Refund Policies at STI Terminal
The ticket cancellation and refund policies for passengers flying from the Xiamen Airlines STI Terminal depend on the fare type, booking class, and ticket conditions. Travelers are advised to review their ticket rules carefully before making changes or cancellations. Refund eligibility may vary, with some fares allowing free or low-cost changes, while others may involve cancellation fees. Passengers can manage cancellations or refund requests online through the airline’s official website or by visiting the Xiamen Airlines ticketing counter at STI Terminal 4.
Facilities and Services Available at Cibao International Airport for Xiamen Airlines
Cibao International Airport offers a wide range of modern facilities and services for passengers traveling through the Xiamen Airlines STI Terminal, ensuring a comfortable and efficient airport experience.
| STI Children’s Facilities | STI Luggage Storage |
| STI Airport Ground Transport Access | Check-In & Security at STI |
| Information Desk | Transport Links at STI |
| STI Airport Special Assistance | Currency Exchange at STI |
| Wi-Fi Access | Flight Information Displays at STI |
| STI Airport Lost & Found Services | Medical Assistance |
Advice Provided by Xiamen Airlines STI Terminal to Make Stress-Free Journey
The Xiamen Airlines STI Terminal 4 provides helpful advice to ensure passengers enjoy a stress-free and smooth travel experience. Travelers are encouraged to arrive at the airport at least three hours before international departures to allow enough time for check-in, security screening, and immigration procedures.
Xiamen Airlines Flight Status & Schedule Updates at STI Terminal

Passengers traveling through the Xiamen Airlines STI Terminal can easily stay informed about flight status and schedule updates. Real-time flight information is displayed on digital screens throughout the terminal, showing departure times, arrival updates, gate changes, and delays. Travelers are also encouraged to check updates via the official Xiamen Airlines website or mobile notifications for the most accurate information.
Baggage Assistance and Claims for Xiamen Airlines Passengers at STI Airport
Baggage services at the Xiamen Airlines STI Terminal are designed to provide convenience and reliability for international travelers. Dedicated baggage drop counters are available during check-in, while arriving passengers can collect their luggage from clearly marked baggage claim areas in Terminal 4. In case of delayed, damaged, or missing baggage, passengers can report issues at the Xiamen Airlines baggage service desk, where trained staff offer prompt assistance and tracking support.
Xiamen Airlines Pet Relief Areas at STI Terminal
Cibao International Airport provides designated pet relief areas to support travelers flying with pets through the Xiamen Airlines STI Terminal. These areas are designed to offer a clean and comfortable space for pets to relieve themselves before or after flights. Located within accessible areas of the terminal, pet relief stations are well-maintained and clearly signposted, helping pet owners manage travel needs conveniently while complying with airport and airline regulations.
Check-In Process at STI Terminal

The check-in process at the Xiamen Airlines STI Terminal is streamlined to ensure a smooth start to your journey. Passengers can choose between online check-in, self-service kiosks, or staffed check-in counters at Terminal 4. It is recommended to arrive at least three hours before international departures to complete baggage drop, document verification, and security procedures without stress. Friendly Xiamen Airlines staff are available throughout the terminal to assist with seat selection, baggage requirements, and boarding passes, ensuring an efficient and comfortable check-in experience.
Conclusion
Traveling through the Xiamen Airlines STI Terminal 4 offers passengers a well-organized, comfortable, and efficient airport experience at Cibao International Airport. From streamlined check-in procedures and reliable baggage handling to modern facilities, shopping, dining, and dedicated customer support, Xiamen Airlines ensures every aspect of the journey is smooth and traveler-friendly. With clear arrivals and departures processes, real-time flight updates, pet relief areas, special assistance services, and convenient ground transportation options, Terminal 4 is well-equipped to meet the needs of international travelers.
FAQs on Xiamen Airlines STI Terminal – Cibao International Airport
Which terminal does Xiamen Airlines operate from at STI Airport?
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Xiamen Airlines Other Locations

+1-877-777-6741