As one of the leading low-cost carriers in the Middle East, Air Arabia operates from Terminal 1, where passengers can enjoy smooth check-in processes, efficient security procedures, and comfortable amenities. Air Arabia HAV Terminal at José Martí International Airport (HAV) provides travelers with an exceptional experience, offering modern facilities and convenient access to destinations across the globe. With Air Arabia’s expanding network of routes connecting Havana to various destinations in the Middle East, North Africa, and beyond, the airline has become a popular choice for both business and leisure travelers. The terminal features a range of services to enhance the travel experience, including free Wi-Fi, dining options, and duty-free shopping.

Air Arabia HAV Terminal offers a welcoming and efficient airport experience designed for travelers seeking value and comfort. For anyone traveling with Air Arabia, Terminal 1 at HAV is the perfect gateway to the world, with all the amenities and services needed for a smooth and enjoyable journey.
Table of Contents
What is the Air Arabia HAV Terminal Address?
Air Arabia operates from Terminal 1 at José Martí International Airport (HAV). Here’s the address:
Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba
José Martí International Airport (HAV) Map
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How to Contact Air Arabia Terminal in HAV?
We provide a contact information in a table form for reaching out to Air Arabia at José Martí International Airport, complete with their designated terminal.
| José Martí International Airport Phone Number | +1-877-777-6741 / 53 7 2664644 |
| José Martí International Airport Address | Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba |
| José Martí International Airport | Airport Name |
| Air Arabia Contact Number | +971 600 508001 |
| José Martí International Airport Code | HAV |
| Air Arabia Ticket Counter Hours | 24/7 |
| Airport Type | International |
| Air Arabia HAV Terminal | Terminal 1 |
| Air Arabia Official Website | https://www.airarabia.com/en |
| Official YouTube | https://www.youtube.com/@AirArabiaGroup |
| Official Twitter | https://x.com/airarabiagroup |
| Official Facebook | https://www.facebook.com/airarabiagroup |
| Official Instagram | https://www.instagram.com/airarabiagroup/ |
Departures Details of Terminal for Air Arabia Travelers at HAV Airport
Air Arabia José Martí International Airport Terminal departures operate from Terminal 1 at José Martí International Airport, offering passengers a smooth and organized departure experience. Travelers flying with Air Arabia are advised to arrive at the terminal at least three hours before their international flight to allow sufficient time for check-in, baggage drop, and security screening. Terminal 1 features dedicated airline counters, self-service kiosks (when available), and helpful airport staff to assist passengers throughout the process.
Arrivals Details of Terminal for Air Arabia Travelers at HAV Airport
Upon arrival, Air Arabia passengers land at Terminal 1 of HAV Airport, where international arrivals are handled efficiently. The Air Arabia HAV Terminal provides organized immigration counters, baggage claim areas, and customs facilities designed to manage international travelers comfortably. After collecting luggage, passengers can access ground transportation options such as taxis, ride-sharing services, airport shuttles, and public transit for easy connectivity to Havana and surrounding areas.
Air Arabia Shopping and Dining options at HAV Terminal
Shopping and dining at HAV Terminal offer travelers a diverse and enjoyable airport experience, with Terminal 1 featuring a wide selection of retail stores and food outlets. Passengers can explore duty-free shops offering perfumes, cosmetics, electronics, and travel essentials, along with branded retail stores for fashion and souvenirs. Dining options range from quick-service cafés to full-service restaurants serving international and local cuisine, catering to different tastes and dietary preferences.
Air Arabia Premium Lounges at HAV Terminal
Premium lounges at HAV Terminal provide a comfortable and relaxing environment for travelers seeking added convenience before their flight. Terminal 1 hosts several well-appointed lounges that offer amenities such as comfortable seating, complimentary food and beverages, high-speed Wi-Fi, charging stations, and quiet spaces for work or relaxation. Access to premium lounges may be available through airline membership programs, business or first-class tickets, or paid entry options.
Facilities and Services Available at José Martí International Airport for Air Arabia
Facilities and services available at José Martí International Airport for Air Arabia passengers are designed to ensure a smooth, comfortable, and convenient travel experience.
| HAV Airport Lost & Found Services | Baggage Services |
| HAV Children’s Facilities | HAV Luggage Storage |
| Wi-Fi Access | Flight Information Displays at HAV |
| Medical Assistance | Information Desk at HAV |
| Dining and Shopping | HAV Airport Special Assistance |
| HAV Airport Ground Transport Access | Check-In & Security at HAV |
| HAV Airport Lounges | Transport Links at HAV |
Queries Handled by Air Arabia José Martí International Airport
Queries handled by Air Arabia at José Martí International Airport are efficiently managed at the Air Arabia José Martí International Airport Terminal 1 to support passengers throughout their travel journey. Travelers can seek assistance with flight bookings, ticket modifications, check-in procedures, baggage allowance, excess baggage fees, and special service requests.
Air Arabia Flight Status & Schedule Updates at HAV Terminal

Air Arabia flight status and schedule updates at HAV Terminal are easily accessible for passengers traveling through Terminal 1 at José Martí International Airport. Travelers can stay informed about departure times, arrival schedules, gate assignments, and any delays through airport flight information display screens and official airline communication channels. The Air Arabia HAV Terminal staff also assist passengers with real-time updates, rebooking options, and schedule changes when necessary.
Air Arabia Baggage Policies & Lost/Delayed Luggage Claims at HAV Airport

Baggage policies for Air Arabia at HAV Airport are handled at the Air Arabia HAV Terminal, where passengers can get clear information regarding checked baggage allowances, cabin baggage limits, and excess baggage fees. In case of lost or delayed luggage, travelers should immediately report the issue at the airline’s baggage service desk in Terminal 1. Air Arabia staff assist with filing claims, tracking baggage status, and providing updates until the luggage is recovered or resolved, ensuring passenger concerns are handled efficiently.
Air Arabia Special Assistance at HAV International Airport
Air Arabia special assistance at HAV International Airport is available to support passengers with specific needs, including travelers with reduced mobility, elderly passengers, unaccompanied minors, and those requiring medical or accessibility assistance. At the Air Arabia José Martí International Airport Terminal, dedicated staff coordinate wheelchair services, priority boarding, and other personalized support upon request.
Air Arabia Check-in Process at HAV Terminal

The check-in process for Air Arabia at HAV Terminal 1 is simple and efficient. Passengers are advised to arrive at least three hours before international departures to complete check-in, document verification, and baggage drop. Dedicated counters and self-service kiosks make boarding pass issuance and luggage check convenient. After check-in, travelers proceed through security and immigration before boarding, with Terminal 1 offering amenities like lounges, dining, and shopping to enhance the Air Arabia HAV Terminal experience.
Conclusion
The Air Arabia HAV Terminal at José Martí International Airport offers a seamless and comfortable travel experience for passengers flying with the airline. From efficient check-in procedures and timely flight status updates to comprehensive baggage services and special assistance for travelers with unique needs, Terminal 1 is fully equipped to handle every aspect of a journey. Passengers can also enjoy a variety of shopping and dining options, access to premium lounges, and modern facilities and services such as Wi-Fi, information desks, and ground transport connectivity.
FAQs on Air Arabia HAV Terminal – José Martí International Airport
What terminal does Air Arabia operate from at HAV Airport?
What is the Air Arabia HAV Terminal address?
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What facilities are available at the Air Arabia HAV Terminal?
What should I do if my baggage is lost or delayed?
Does Air Arabia provide special assistance at HAV Terminal?
What ground transportation options are available from HAV Terminal?
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+1-877-777-6741