Cayman Airways typically uses Terminal 4 at STI, one of the airport’s most modern and well-equipped terminals, offering an efficient travel experience for international passengers. Cayman Airways STI Terminal details are important for travelers planning a smooth journey between Santiago de los Caballeros and the Cayman Islands, as the airline operates from Cibao International Airport with reliable services and passenger-friendly amenities. At the Cayman Airways Cibao International Airport Terminal, travelers can access dedicated check-in counters, baggage assistance, and helpful customer service staff to ensure a hassle-free departure. Terminal 4 features a wide range of dining options, retail stores, duty-free shopping, free Wi-Fi, charging stations, and comfortable seating areas for passengers waiting to board.

Passengers flying internationally with Cayman Airways are advised to arrive at the STI Terminal at least three hours before departure to allow sufficient time for check-in, security screening, and customs clearance. The terminal 4 is easily accessible through the STI AirTrain, taxis, ride-share services, and on-site parking options.
Table of Contents
What is the Cayman Airways STI Terminal Address?
Cayman Airways operates from Terminal 4 at Cibao International Airport (STI). The address for the terminal is:
Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic
Cibao International Airport (STI) Map
View All: Cayman Airways Terminal
How to Contact Cayman Airways Terminal in STI?
For assistance with reservations, baggage inquiries, or flight details, passengers can reach Cayman Airways at Cibao International Airport via:
| Cibao International Airport Address | Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic |
| Cibao International Airport Phone Number | +1-877-777-6741 / 1 809-689-8344 |
| Airport Name | Cibao International Airport |
| Cayman Airways Contact Number | 800-422-9626 |
| Cibao International Airport Code | STI |
| Cayman Airways Ticket Counter Hours | 24/7 |
| Airport Type | International |
| Cayman Airways STI Terminal | Terminal 4 |
| Cayman Airways Official Website | https://www.caymanairways.com/ |
| Official YouTube | https://www.youtube.com/user/CaymanAirwaysLtd |
| Official Twitter | https://x.com/caymanairways |
| Official Facebook | https://www.facebook.com/CaymanAirways |
| Official Instagram | https://www.instagram.com/caymanairways/ |
Departures Details of Terminal for Cayman Airways Travelers at STI Airport
Cayman Airways STI Terminal information for departures is essential for passengers planning flights from Santiago de los Caballeros to the Cayman Islands. Cayman Airways typically operates its departures from Terminal 4 at Cibao International Airport, a modern terminal equipped to handle international travel efficiently. Travelers departing from the Cayman Airways Cibao International Airport should arrive at least three hours before scheduled departure to allow sufficient time for check-in, baggage drop, security screening, and immigration procedures.
Arrivals Details of Terminal for Cayman Airways Travelers at STI Airport
Cayman Airways STI Terminal arrivals also take place at Terminal 4, where international passengers are welcomed with well-organized immigration and customs facilities. Upon arrival at the Cayman Airways Cibao International Airport Terminal, travelers proceed through passport control, baggage claim, and customs clearance, all clearly marked for ease of navigation. Terminal 4 provides access to ground transportation options such as the STI AirTrain, taxis, ride-sharing services, and car rental facilities, ensuring a smooth onward journey.
Cayman Airways Special Assistance at STI Terminal
Cayman Airways Cibao International Airport offers special assistance services to ensure a comfortable and stress-free experience for passengers who require additional support. Travelers with reduced mobility, disabilities, medical needs, or those traveling with elderly companions or infants can request special assistance in advance or at the airport. At the Cayman Airways STI Terminal, trained airline staff are available to help with wheelchair services, priority check-in, security screening assistance, and boarding support. Terminal 4 at Cibao International Airport is fully equipped with elevators, ramps, accessible restrooms, and clearly marked signage to make navigation easier for all passengers.
Cayman Airways Seat Upgrade at STI Terminal
Seat upgrade options at the Cayman Airways STI Terminal allow passengers to enhance their travel comfort and enjoy a more premium flying experience. Travelers can inquire about seat upgrades at the Cayman Airways check-in counters in Terminal 4, subject to availability. Upgrades may include extra legroom seating or premium cabin options, offering added comfort, priority boarding, and improved in-flight services. Passengers are encouraged to arrive early at the Cayman Airways Cibao International Airport Terminal to explore seat upgrade opportunities and speak directly with airline representatives.
Services Offered by Cayman Airways at STI International Airport
Cayman Airways STI Terminal offers a range of passenger-focused services at Cibao International Airport to ensure a smooth and comfortable travel experience for international travelers.
| STI Check-in Services | Transport Links |
| Dining and Shopping | STI Airport Special Assistance |
| STI Airport Ground Transport Access | STI Security Checkpoints |
| Medical Assistance at STI | Information Desk at STI |
| Currency Exchange and ATMs | STI Pet Relief Areas |
| Wi-Fi Access | Flight Information Displays |
| STI Lost and Found Services | Baggage Handling at STI |
| STI Luggage Storage | STI Children’s Facilities |
Queries Handled by Cayman Airways for Easy Flight Trip at STI Terminal
At the Cayman Airways STI Terminal, the airline handles a wide range of passenger queries to ensure an easy and stress-free flight trip for travelers using Cibao International Airport.
Cayman Airways Flight Status & Schedule Updates at STI Terminal

At the Cayman Airways Cibao International Airport Terminal, passengers can easily access real-time flight status and schedule updates to stay informed throughout their journey. Cayman Airways provides up-to-date information on departures, arrivals, delays, and gate changes through airport display screens, airline staff assistance, and official communication channels. Travelers are encouraged to check flight schedules in advance and reconfirm timings upon arrival at the Cayman Airways STI Terminal to ensure a smooth and well-coordinated travel experience.
Cayman Airways Baggage Claims and Assistance at STI Airport

Baggage claims and assistance for Cayman Airways passengers are handled efficiently at the Cayman Airways STI Terminal, typically located in Terminal 4. Upon arrival, travelers can proceed to the designated baggage claim area where luggage is delivered promptly. In case of delayed, damaged, or lost baggage, Cayman Airways customer service staff at the STI Terminal are available to file reports and provide guidance on baggage recovery procedures, ensuring timely support and resolution.
Ticket Cancellation and Booking Policies for Cayman Airways Travelers at STI Terminal
Cayman Airways STI Terminal staff assist passengers with ticket cancellations, rebooking, and policy-related queries. Travelers can receive support regarding fare rules, refund eligibility, change fees, and travel credits directly at the check-in or customer service counters. It is recommended to arrive early at the Cayman Airways Cibao International Airport Terminal to address any ticket-related concerns efficiently before departure.
Cayman Airways Smoking Areas at STI Terminal
Cayman Airways STI Terminal passengers should be aware of the smoking regulations at Cibao International Airport to plan their time comfortably. Smoking is strictly prohibited inside the Cayman Airways Cibao International Airport, including all indoor areas of Terminal 4, in accordance with airport and Santiago de los Caballeros State regulations.
Conclusion
The Cayman Airways Cibao International Airport provides a well-organized, passenger-friendly travel experience for those flying between Santiago de los Caballeros and the Cayman Islands. Operating from Cibao International Airport, the Cayman Airways STI Terminal offers efficient check-in services, baggage assistance, special support for travelers with additional needs, and access to modern terminal amenities such as dining, shopping, Wi-Fi, and comfortable waiting areas. With clear procedures for departures and arrivals, reliable flight status updates, responsive customer service for ticketing and baggage queries, and convenient ground transportation options, passengers can expect a smooth and stress-free journey.
FAQs on Cayman Airways STI Terminal – Cibao International Airport
Which terminal does Cayman Airways operate from at STI Airport?
What is the address of Cayman Airways STI Terminal?
What amenities are available at Cayman Airways STI Terminal?
How do I contact Cayman Airways at STI Airport?
What transportation options are available from Cayman Airways STI Terminal?
What services are offered at Cayman Airways STI Terminal?
Can I cancel or rebook my Cayman Airways ticket at STI Terminal?
Cayman Airways Other Locations

+1-877-777-6741