Neos Air generally operates its international flights from Terminal 1 at Charles de Gaulle Airport (CDG), a terminal well known for handling long-haul international carriers and offering efficient passenger services. Travelers using the Neos Air CDG Terminal can expect organized check-in counters, baggage drop services, and clear signage that helps guide passengers through security screening and boarding procedures. Terminal 1 features a variety of passenger-friendly amenities, including duty-free shopping, international dining options, cafés, currency exchange services, lounges, charging stations, and comfortable seating areas. Immigration and customs facilities are designed to manage international arrivals smoothly, though passengers are encouraged to arrive early to allow sufficient time for check-in and security checks.

Table of Contents
What is the Neos Air CDG Terminal Address?
Neos Air CDG Terminal address is:
95700 Roissy-en-France, France
Charles de Gaulle Airport (CDG) Map
View All: Neos Air Terminal
How to get in Touch with Neos Air Terminal in CDG?
Below we provide the contact information for reaching out to Neos Air at Charles de Gaulle Airport, complete with their designated terminal, address, and website links.
| Charles de Gaulle Airport Phone Number | +1-877-777-6741 / 33 1 70 36 39 50 |
| Charles de Gaulle Airport Address | 95700 Roissy-en-France, France |
| Airport Name | Charles de Gaulle Airport |
| Neos Air Contact Number | (833) 703-6367 |
| Charles de Gaulle Airport Code | CDG |
| Neos Air Ticket Counter Hours | 24/7 |
| Type | International |
| Neos Air CDG Terminal | Terminal |
| Neos Air Official Website | https://www.neosair.com/it |
| Official YouTube | https://www.youtube.com/@neos_air |
| Official Facebook | https://www.facebook.com/neosair |
| Official Instagram | https://www.instagram.com/neosair/ |
Services and Facilities Offered by Neos Air at CDG International Airport
Neos Air at CDG International Airport provides a wide range of services and facilities to ensure a smooth and comfortable travel experience for international passengers using the Neos Air CDG Terminal.
| Check-In & Security at CDG | Currency Exchange at CDG |
| Dining and Shopping | CDG Airport Special Assistance |
| CDG Airport Ground Transport Access | Information Desk |
| Check-in Services | Transport Links at CDG |
| CDG Airport Lost & Found Services | CDG Airport Lounges |
| Medical Assistance | Flight Information Displays at CDG |
| Wi-Fi Access at CDG | Baggage Services |
Departures Details of Terminal for Neos Air Travelers at CDG Airport
The Neos Air CDG Terminal 1 departure process is designed to provide international travelers with a smooth and organized start to their journey. Passengers departing from Charles de Gaulle Airport are advised to arrive early to complete check-in, baggage drop, and security screening without stress. At the Neos Air Charles de Gaulle Airport Terminal, travelers can access dedicated check-in counters, self-service kiosks, and helpful airline staff to assist with travel documentation and special requests. Terminal 1 offers a wide range of passenger amenities, including dining options, cafés, retail stores, duty-free shopping, comfortable seating areas, and charging stations.
Arrivals Details of Terminal for Neos Air Travelers at CDG Airport
Passengers arriving at the Neos Air CDG Terminal are guided through immigration, baggage claim, and customs facilities efficiently within Terminal 1. The arrivals area is equipped to handle international travelers with clear directions to passport control and luggage collection belts. After completing customs procedures, passengers can easily access a variety of ground transportation options, including taxis, ride-share services, rental cars, airport shuttles, and the AirTrain CDG for convenient connections to Paris.
Neos Air Premium Lounges at CDG Terminal

The Neos Air CDG Terminal offers access to premium lounges at Charles de Gaulle Airport, designed to provide travelers with comfort and convenience before their flight. These lounges feature spacious seating, complimentary snacks and beverages, Wi-Fi, charging stations, and quiet areas for relaxation or work. Passengers flying with Neos Air or those with eligible lounge memberships or access passes can enjoy a more peaceful and productive wait time away from the busy terminal areas.
Neos Air Lost and Found Services at CDG Terminal
The Neos Air CDG Terminal provides comprehensive lost and found services to assist passengers who misplace items while at Charles de Gaulle Airport. Travelers can report lost items at dedicated airport service desks or contact the terminal’s customer service for guidance. Items recovered are cataloged and securely stored until they can be returned to their owners. Whether it’s baggage, personal belongings, or smaller items, the lost and found service at the Neos Air Charles de Gaulle Airport ensures travelers have a clear process for recovering lost property.
Advice for Travelers on an Easy Flight Trip with Neos Air at the CDG Terminal
Travelers flying with Neos Air at the CDG Terminal can ensure a smooth and stress-free journey by following a few practical tips. Arriving at Terminal 1 at least three hours before international departures allows ample time for check-in, baggage drop, and security screening.
Neos Air Flight Status & Schedule Updates at CDG Terminal

Passengers traveling through the Neos Air CDG Terminal can stay informed about real-time flight status and schedule updates to ensure a seamless journey. Neos Air provides timely information regarding departures, arrivals, delays, or gate changes through airport display screens, official airline notifications, and customer service desks at Terminal 1. Travelers can also check their flight status online before arriving at CDG Airport to plan check-in and security procedures efficiently.
Baggage Policies & Lost/Delayed Luggage Claims at CDG Airport

Understanding baggage policies is essential for travelers using the Neos Air CDG Terminal. Neos Air specifies guidelines for carry-on and checked baggage allowances, weight limits, and excess baggage fees. In cases of lost or delayed luggage, passengers should report the issue at the baggage service desk in the arrivals area of Terminal 1. Providing proper documentation, such as baggage tags and boarding passes, helps expedite the tracking and resolution of luggage claims.
Special Assistance (Unaccompanied Minors, Pregnant Women) at CDG Terminal

The Neos Air CDG Terminal offers specialized assistance for passengers requiring extra support, including unaccompanied minors and pregnant women. Dedicated staff are available to guide unaccompanied children through check-in, security, and boarding, ensuring their safety and comfort throughout the journey. Pregnant travelers can also request priority services and assistance with luggage or mobility. These services are designed to make the travel experience at the Neos Air Charles de Gaulle Airport Terminal safe, convenient, and stress-free for passengers with special needs.
Neos Air Ticket Cancellation and Booking Policies at CDG Terminal
The Neos Air CDG Terminal provides support for ticket cancellations, modifications, and booking inquiries based on the airline’s fare rules. Passengers seeking to change or cancel their flights can contact Neos Air customer service or visit the ticket counter at Terminal 1. Refund eligibility, service fees, and timelines depend on the ticket type and fare conditions, so travelers are advised to review the policies in advance for a hassle-free experience.
Conclusion
The Neos Air CDG Terminal at Charles de Gaulle Airport is fully equipped to provide a seamless and comfortable travel experience for international passengers. Operating primarily from Terminal 1, Neos Air ensures efficient check-in procedures, organized baggage handling, and smooth navigation through security, immigration, and customs. The terminal offers a wide range of amenities, including dining options, duty-free shopping, lounges, Wi-Fi, charging stations, and premium services for unaccompanied minors, pregnant travelers, and passengers requiring special assistance.
FAQs about Neos Air at Charles de Gaulle Airport – CDG
Which terminal does Neos Air operate from at CDG Airport?
What is the address of the Neos Air CDG Terminal?
How can I contact Neos Air at CDG Airport?
How early should I arrive for a Neos Air international flight from CDG?
What amenities are available at the Neos Air CDG Terminal?
Does Neos Air provide special assistance at CDG Terminal?
How can I report lost or delayed luggage at CDG Terminal?
Are there ground transportation options from the Neos Air CDG Terminal?
Neos Air Other Locations

+1-877-777-6741