Sun Country at Berlin Brandenburg Airport Terminal 7 delivers a reliable and budget-friendly travel experience for passengers flying from Berlin. Sun Country BER Terminal is equipped with modern amenities including check-in counters, baggage services, Wi-Fi, and shared lounge access. Here, you get everything about the Sun Country Terminal at BER, including address, contact details, services, and facilities.

Table of Contents
What is the Sun Country BER Terminal Address?
Sun Country operates out of Terminal 7 at Berlin Brandenburg Airport (BER). The terminal is located at:
Flughafen Schönefeld, 12529 Schönefeld, Germany
Berlin Brandenburg Airport (BER) Map
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How to Contact Sun Country Terminal in BER?
For inquiries related to flights, baggage, and customer service, passengers can contact Sun Country at Berlin Brandenburg Airport:
Berlin Brandenburg Airport Phone Number | +1-877-445-3112 / 49 180 6 3724636 |
Berlin Brandenburg Airport Address | Flughafen Schönefeld, 12529 Schönefeld, Germany |
Airport Name | Berlin Brandenburg Airport |
Sun Country Contact Number | +1 (866) 450 6411 |
Berlin Brandenburg Airport Code | BER |
Sun Country Ticket Counter Hours | 24/7 |
Type | International |
Sun Country BER Terminal | Terminal 7 |
Sun Country Official Website | https://www.suncountry.com/ |
Official YouTube | https://www.youtube.com/@SunCountryAir |
Official Twitter | https://x.com/suncountryair |
Official Facebook | https://www.facebook.com/suncountryair |
Official Instagram | https://www.instagram.com/suncountryair/ |
Sun Country Terminal BER Departures
All Sun Country BER Terminal Departures are handled at Terminal 7. Passengers are advised to arrive at least 2 hours before domestic flights and 3 hours before international flights. Check-in counters open 3 hours prior to departure and close 45 minutes before domestic flights and 60 minutes before international flights
Sun Country Berlin Brandenburg Airport Arrivals Terminal
Incoming flights also arrive at Terminal 7. After landing, passengers can proceed to the baggage claim area on Level 1, located near immigration and customs. International travelers will pass through CBP and Global Entry kiosks before collecting luggage.
Queries Handled by Sun Country Berlin Brandenburg Airport
At Berlin Brandenburg Airport (BER), Sun Country operates from Terminal 7, where a variety of passenger queries and services are handled to ensure smooth travel experiences. Here’s a the key queries and assistance available:
Flight Bookings, Cancellations, and Rebooking at BER Terminal

At BER Terminal, passengers flying with Sun Country can conveniently manage their flight bookings, cancellations, and rebooking through staffed counters and automated kiosks. Whether making last-minute itinerary changes or resolving travel disruptions, the team at BER Airport provides quick, reliable assistance for domestic and international travelers.
Lost, Delayed, and Oversized Baggage Support at BER Airport
The baggage services desk at BER Terminal is equipped to handle lost, delayed, or oversized luggage with care and efficiency. Passengers flying Sun Country can report issues immediately upon arrival, and support staff at BER Airport work swiftly to locate and return misplaced items or assist with special baggage handling.
Wheelchair and Mobility Aid Services at BER Terminal
Accessibility is a priority at BER Airport, where trained personnel provide wheelchair and mobility aid services throughout BER Terminal. Travelers with physical challenges or temporary mobility issues can request assistance in advance or onsite, ensuring a smooth airport experience from check-in to gate boarding.
Escort Services for Unaccompanied Minors at BER Airport
For families flying Sun Country, BER Terminal offers dedicated escort services for unaccompanied minors. Staff at BER Airport guide children through security, boarding, and arrivals with care and professionalism, providing peace of mind to parents and guardians throughout the journey.
Cabin Pet Travel Inquiries and Access at BER Terminal
Passengers traveling with pets can find helpful support at BER Terminal, where cabin pet travel inquiries are addressed by airline staff. BER Airport ensures compliance with pet policies and offers pet relief areas near the gates for the comfort of your furry companions before boarding.
Seat Selection, Upgrades, and Bundle Service Support at BER Airport

At BER Terminal, Sun Country representatives assist travelers in selecting seats, processing upgrades, and customizing their travel bundles. Whether you’re seeking extra legroom or bundled amenities, the airline staff at BER Airport guide passengers to get the most out of their booking.
Sun Country Rewards Program Queries and Points Redemption at BER Terminal
Travelers enrolled in the Sun Country Rewards program can visit service counters at BER Terminal for help with point redemption, membership questions, and earning updates. The BER Airport team offers step-by-step guidance to maximize your benefits and apply rewards seamlessly.
Real-Time Flight Status Updates and Gate Information at BER Airport

For accurate and timely travel info, BER Terminal provides real-time flight status updates and gate details across its digital screens and help desks. Whether your gate changes or departure time shifts, BER Airport ensures you’re well-informed throughout your journey.
Multilingual Customer Service Available 24/7 at BER Terminal
To serve the diverse international community passing through BER Airport, BER Terminal boasts multilingual customer service agents available 24/7. Whether you speak Spanish, Mandarin, Hindi, or other global languages, assistance is readily available to make your travel stress-free.
Baggage Drop and TSA PreCheck Access at BER Airport

The convenience of baggage drop and TSA PreCheck is a hallmark of the Sun Country experience at BER Terminal. PreCheck lanes ensure expedited screening for qualified passengers, and BER Airport staff assist with quick luggage check-ins to make boarding smooth and efficient.
Facilities and Services Available at Berlin Brandenburg Airport for Sun Country
Terminal 7 offers a variety of services for Sun Country passengers:
- Efficient check-in counters and boarding gates at BER Terminal 7 for Sun Country flights.
- Free unlimited Wi-Fi access throughout BER Airport Terminal 7 for all travelers.
- Baggage claim assistance and lost luggage support near the arrivals area.
- Family-friendly amenities including baby-changing stations and stroller check-in.
- Pet relief areas conveniently located near Gates 9 and 10 in BER Terminal 7.
- Duty-free shopping and retail outlets offering travel essentials and luxury goods.
- Dining options ranging from quick bites to sit-down restaurants in BER Terminal 7.
- Lounge access available via Alaska Airlines Lounge for eligible Sun Country passengers.
- Ground transportation services including AirTrain, taxis, and rideshare pickups.
- On-site and nearby parking facilities with shuttle access to BER Terminal 7.
Conclusion
Sun Country at BER Terminal 7 provides a smooth and reliable travel experience for both domestic and international flyers. With helpful staff, essential amenities, and easy access to transportation, Terminal 7 ensures travelers enjoy convenience and comfort throughout their journey. Whether you’re arriving or departing, flying with Sun Country from BER is a smart and hassle-free choice.
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