TUI Airways generally operates from Terminal 5 at Queen Alia International Airport (AMM), a modern terminal known for its efficient layout and passenger-friendly amenities. Passengers flying with TUI Airways AMM Terminal can enjoy a wide range of facilities including duty-free shopping, restaurants, cafés, charging stations, and comfortable seating areas before boarding. Terminal 5 are structured to handle international traffic efficiently, though travelers are encouraged to arrive early to allow sufficient time for check-in and screening. Terminal 5 also offers smooth check-in services, self-service kiosks, and dedicated airline counters that help streamline the departure process for international travelers. Since terminal assignments may change, passengers should always confirm their departure terminal with TUI Airways or AMM Airport prior to travel for the most accurate and up-to-date information.

Table of Contents
What is the TUI Airways AMM Terminal Address?
TUI Airways AMM Terminal address is:
Queen Alia International Airport Rd, Amman, Jordan
Queen Alia International Airport (AMM) Map
View All: TUI Airways Terminal
How to Contact TUI Airways Terminal in AMM?
Below we provide the contact information for reaching out to TUI Airways at Queen Alia International Airport, complete with their designated terminal, address, and website links.
| Queen Alia International Airport Phone Number | +1-877-777-6741 / 962 6 445 3000 |
| Queen Alia International Airport Address | Queen Alia International Airport Rd, Amman, Jordan |
| Airport Name | Queen Alia International Airport |
| TUI Airways Contact Number | +44 20 3451 2688 |
| Queen Alia International Airport Code | AMM |
| TUI Airways Ticket Counter Hours | 24/7 |
| Type | International |
| TUI Airways AMM Terminal | Terminal 5 |
| TUI Airways Official Website | https://www.tui.co.uk/ |
| Official YouTube | https://www.youtube.com/@tuiukholidays |
| Official Twitter | https://x.com/TUIUK |
| Official Facebook | https://www.facebook.com/TUIUnitedKingdom/ |
| Official Instagram | https://www.instagram.com/tuiuk/ |
Departures Details of Terminal for TUI Airways Travelers at AMM Airport
The TUI Airways AMM Terminal departure experience is designed to provide international travelers with a smooth and efficient start to their journey. Passengers departing from Queen Alia International Airport are advised to arrive well in advance to complete check-in, baggage drop, and security screening without stress. At the TUI Airways Queen Alia International Airport, travelers can access airline check-in counters, self-service kiosks (when available), and helpful airport staff to assist with travel documentation and special requests. The departure terminal offers a range of passenger amenities, including dining options, retail stores, duty-free shopping, comfortable seating areas.
Arrivals Details of Terminal for TUI Airways Travelers at AMM Airport
Upon landing in Amman, passengers arriving at the TUI Airways AMM Terminal 5 will proceed through immigration, baggage claim, and customs facilities located within the designated international arrivals area. The arrivals terminal is equipped to handle international travelers efficiently, with clear directions to passport control and luggage collection belts. After clearing customs, travelers can easily access ground transportation services including taxis, ride-share options, airport shuttles, rental cars.
Special Assistance at AMM Terminal

The TUI Airways AMM Terminal offers a range of special assistance services to ensure a comfortable and accessible travel experience for all passengers. Travelers requiring wheelchair assistance, mobility support, or priority services can request help in advance through TUI Airways or directly at the airport. The AMM terminal is equipped with accessible check-in counters, elevators, ramps, and clearly marked pathways to support passengers with reduced mobility. Trained airport staff are available throughout the terminal to assist with security screening, boarding procedures, and baggage handling when needed.
Services and Facilities provided by TUI Airways at AMM Airport
Services and facilities provided by TUI Airways at AMM Airport are designed to ensure a smooth and comfortable travel experience for international passengers using the TUI Airways AMM Terminal.
| AMM Airport Lost & Found Services | Transport Links at AMM |
| AMM Airport Ground Transport Access | Check-In & Security at AMM |
| Check-in Services | AMM Luggage Storage |
| Dining and Shopping | AMM Airport Lounges |
| Wi-Fi Access | AMM Children’s Facilities |
| Flight Information Displays at AMM | Currency Exchange at AMM |
| AMM Airport Special Assistance | Baggage Services |
Tips provided by TUI Airways for an Easy Flight Trip at AMM Airport
TUI Airways provides helpful tips to ensure an easy and stress-free flight experience at Queen Alia International Airport, especially for passengers using the TUI Airways Queen Alia International Airport Terminal.
TUI Airways Flight Status & Schedule Updates at AMM Terminal

Passengers traveling through the TUI Airways AMM Terminal are encouraged to stay informed about real-time flight status and schedule updates to ensure a smooth journey. TUI Airways provides regular updates regarding departures, arrivals, delays, or gate changes through official airline notifications, airport display screens, and customer service desks at AMM Airport. Travelers can also check flight schedules online before arriving at the airport to plan their check-in and security timing efficiently.
TUI Airways Ticket Cancellations and Refunds Policies at AMM Airport
The TUI Airways Queen Alia International Airport supports passengers with ticket cancellations and refund-related assistance based on the airline’s fare rules and booking conditions. Travelers needing to cancel or modify their bookings can seek guidance through TUI Airways customer support channels or designated service counters at AMM Airport. Refund eligibility may depend on ticket type, fare class, and timing of the request. It is recommended that passengers review cancellation terms in advance to better understand applicable fees and refund timelines.
Baggage Policies & Lost/Delayed Luggage Claims at AMM Airport

Understanding baggage policies is essential for travelers using the TUI Airways AMM Terminal. TUI Airways has specific guidelines for checked baggage, carry-on allowances, and excess luggage that passengers should review before arrival. In cases of lost or delayed luggage, travelers can report the issue at the baggage service desk located in the arrivals area of AMM Airport. Prompt reporting and proper documentation help ensure quicker resolution and tracking of luggage claims at the TUI Airways Queen Alia International Airport.
TUI Airways Check-in Process at AMM Terminal

The check-in process at the TUI Airways AMM Terminal is designed to be efficient and traveler-friendly. Passengers can complete check-in at designated airline counters, where staff assist with seat assignments, baggage drop, and travel documentation verification. When available, online check-in options help save time at the airport. Arriving early and following terminal signage allows travelers to move smoothly from check-in to security screening, ensuring a relaxed start to their journey from Queen Alia International Airport.
Conclusion
The TUI Airways AMM Terminal at Queen Alia International Airport offers a well-organized, passenger-focused travel experience for international travelers flying to and from Amman. Operating primarily from Terminal 5, TUI Airways ensures smooth check-in procedures, efficient security screening, and access to modern facilities such as dining outlets, duty-free shopping, lounges, Wi-Fi, and special assistance services. From detailed arrivals and departures handling to clear baggage policies, flight status updates, and reliable customer support, every aspect of the journey is designed for convenience and comfort. With excellent ground transportation connectivity, helpful airport staff, and multiple passenger amenities, the TUI Airways Queen Alia International Airport Terminal supports a stress-free airport experience.
FAQs on TUI Airways AMM Terminal – Queen Alia International Airport
Which terminal does TUI Airways operate from at AMM Airport?
What is the TUI Airways AMM Terminal address?
How early should I arrive for a TUI Airways flight at AMM?
What should I do if my baggage is lost or delayed at AMM?
Are lounges available at Terminal 5 for TUI Airways passengers?
What transportation options are available from the TUI Airways AMM Terminal?
How can I contact TUI Airways at AMM Airport?
TUI Airways Other Locations

+1-877-777-6741